Team Lead, Airport Customer Experience Administration

American Airlines; New York (NY); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines is seeking a Team Lead for Airport Customer Experience Administration at LaGuardia. The role oversees the Team Support and Admin functions, including payroll coordination, onboarding, scheduling, and staff training.

You will support leadership in creating effective presentations, analyzing trends, and managing project work across the station. The ideal candidate brings leadership experience, strong MS Office skills, and the ability to work in a fast-paced environment while

Qualifications

• Proficiency in MS Office (Word/Excel/PowerPoint).
• Ability to prioritize work, meet deadlines and handle multiple tasks.
• Capable of working in a fast-paced environment and staying organized.
• Self-motivated with strong organizational skills.
• Ability to fulfill FAA background checks for unescorted access to SIDA areas, if applicable.

Responsibilities

• Lead a group of Support Staff within the Team Support/ Admin departments.
• Assign schedules for Support Staff within Admin.
• Train new team members for Team Support.
• Lead payroll process and related administration.
• Cover Manager duties when absent.
• Support mgmt presentations, trend analysis and special projects.
• Track onboarding tasks, system access, badges, fingerprinting and training.
• Assist in station event planning and coordination.

Skills

MS Office

Prioritization

Multitasking

Self-motivation

FAA SIDA requirements

Education

High School diploma or GED

Bachelor's degree

Job description

Team Lead, Airport Customer Experience Administration

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Posting Start Date: 10/16/26

Location:LaGuardia Apt (LGA-TRML)
Cities:New York City LGA - NY
Requisition ID:88920
This job will continue to be posted until at least 10/22/2026.

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for supporting the department with various administrative functions: Attendance and compliance, coordinating payroll, coordinating and maintaining operation coverage and lost time, managing new hire and transfer onboarding, and other similar tasks
  This role is a part of the Airport Hubs & Gateway Team within our Customer Experience group
• The pay range for this role is $42,000 to $59,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead a group of Support Staff team members through various office duties within the Team Support department
• Assign schedules for the Support Staff team members within the Admin department
• Responsible to create and provide training to new team members on the Team Support team
• Responsible for leading the payroll process
• Cover duties and responsibilities of Managers when absent
• Provides assistance with preparation of management presentations, analysis on trends and special projects as required
• Tracks and ensures employees complete onboarding duties, schedule bids, including appropriate system access, badges, fingerprinting, training, etc.
• Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

• Previous leadership experience
• Bachelor's degree or prior college education

Skills, Licenses & Certifications

• Intermediate/Advance in MS Office Products including Word, Excel, Powerpoint, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Cities:New York City LGA - NY
Requisition ID:88920

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. 2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.