Program Manager, Training Strategy and Operational Excellence

American Airlines; Fort Worth (TX); Vor Ort; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Zusammenfassung

American Airlines in Fort Worth, TX, is seeking a Program Manager to lead Training Strategy and Operational Excellence across Airports and Cargo. You will partner with stakeholders to design strategic learning solutions and manage programs from planning through sustainment.

The role requires a Bachelor's degree or equivalent, 3+ years in PM, and strong communication and project management skills. You will apply data, AI, and modern learning formats to drive safety, service and efficiency.

Qualifikationen

• Bachelor's degree or equivalent experience required.
• 3+ years of relevant program or project management experience.
• Experience with frontline airport or contact center teams preferred.

Aufgaben

• Lead development and management of strategic training programs.
• Collaborate with stakeholders to assess training needs and develop solutions.
• Apply data and innovation to improve learning experiences.
• Ensure programs are scalable, sustainable, and compliant.

Kenntnisse

Organizational skills

Communication skills

Presentation skills

Project management

MS Office & Asana

Ausbildung

Bachelor's Degree or equivalent experience

Tools

Asana

Microsoft Excel

PowerPoint

Microsoft Word

Jobbeschreibung

Program Manager, Training Strategy and Operational Excellence View Profile

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Program Manager, Training Strategy and Operational Excellence Posting Start Date: 10/9/26

Location:DFW Headquarters Building 8 (DFW-SV08)
Cities:Fort Worth - TX
Requisition ID:88748

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You will lead the development and management of strategic training programs that support safety, customer service, and operational excellence across Airports and Cargo. In this role, you’ll collaborate with stakeholders, anticipate business needs, and use data and innovation to continuously improve learning experiences. If you are passionate about shaping impactful training strategies, driving results, and making a measurable difference—this is the role for you.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Partner with stakeholders to assess training needs and develop strategic learning solutions.
• Manage training programs from initial planning through implementation, sustainment, and warranty.
• Apply strong project management skills to drive timelines, deliverables, and coordination across teams.
• Monitor evolving business needs to anticipate and plan for future training requirements.
• Design programs that reinforce safety, elevate customer service, and support operational excellence.
• Use data and measurement tools to evaluate training effectiveness and guide continuous improvement.
• Integrate innovation into training delivery through process improvement, AI, and modern learning formats.
• Maintain proactive communication and strong relationships across airport and cargo operations.
• Ensure training programs are scalable, sustainable, and responsive to frontline realities.
• Maintain documentation and reporting to support transparency, compliance, and continuous improvement.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's Degree or equivalent experience
• 3+ years of relevant experience
• Project management or program management experience

Preferred Qualifications- Education & Prior Job Experience

• Previous experience working with or supporting frontline airport or contact center teams
• Experience developing training strategies or managing training programs
• Familiarity with airport and customer service policies, procedures, and systems

Skills, Licenses & Certifications

• Strong organizational, prioritization, and multitasking skills with attention to detail
• Effective written and verbal communication skills
• Ability to present and articulate complex concepts in a clear and concise manner
• Proven project management skills with experience coordinating multi-faceted initiatives
• Intermediate or higher proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Word, and Asana

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.