Team Lead, Account Manager – Outbound

nexAir, LLC; Memphis (TN); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

nexAir, LLC in Memphis, TN, seeks a supervisor to lead the collections team, overseeing daily activities and providing training to ensure team members understand job requirements and expectations.

This role interfaces with customers, Territory Managers, and Account Managers to resolve billing questions and discrepancies promptly.

Formación

• 3–5 years of progressive experience in account management and collections.
• Supervisory experience preferred.
• Strong customer service focus and communication skills.
• Proficient in Microsoft Excel and Office.

Responsabilidades

• Direct daily activities of the collections team and provide training.
• Resolve billing questions and discrepancies with customers, Territory Managers and Account Managers.
• Develop relationships with Manager, Customer Financial Services and others to improve collections and SOPs.
• Lead special projects and report status to stakeholders.

Conocimientos

Leadership

Customer service

Account management

Collections

Communication

Problem solving

Educación

High School or better

Bachelor's degree

Herramientas

Microsoft Office

Excel

Descripción del empleo

Direct the daily activities of your team related to day-to-day supervision and training.
Provide leadership and direction to your team, ensuring they are knowledgeable of job requirements and expectations
Engage with customers, Territory Managers and Account Managers to resolve all billing questions including special handling requirements and discrepancies in a timely and appropriate manner
Lead efforts to identify and resolve the root cause of any issues on account such as short payment, past due invoice, pricing, or cylinder discrepancy, etc., as well as implementation of a long-term solution within the system or the Company
Work closely with the Manager, Customer Financial Services, Account Manager Team Leads and Credit Analyst to develop strong relationships and to encourage collaboration and process improvements including additional training needs, SOPs, and process flows to elevate the customer service experience and reduce the balance of outstanding receivables and unapplied payments
Direct and perform special projects as assigned and effectively communicates status of those special projects to the impacted parties within and outside of nexAir
Oversee status of accounts that have been escalated to more severe collection efforts and require leadership’s involvement towards resolution.
Effectively communicate with external customers and internal sales force and executives in a professional manner
Engage in biweekly account discussions with each team member.

Bachelor’s Degree is preferred
At least three to five years of progressive experience in account management and collections
Supervisory experience preferred
Self-motivated and able to work independently
Excellent listening, written, verbal, communication, and interpersonal skills (both verbal and written) with a customer service focus
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to manage multiple projects at a time while paying strict attention to detail
Strong computer skills required, with advanced knowledge of Microsoft Office applications, including Excel
Ability to work cooperatively and collaboratively as part of a team and with all levels of employees, management, and customers

Classification:

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.