Team Lead, Account Manager – Outbound

Nexair-LL; Memphis (TN); On-site; USD 55,000 - 70,000; Full time

Job summary

Nexair-LL in Memphis, TN seeks an experienced supervisor to direct daily activities of the collections and accounts receivable team. You will train staff, ensure understanding of billing requirements, and resolve customer questions with accuracy and courtesy.

You will collaborate with Territory Managers and Account Managers to identify root causes of past due balances, implement process improvements, and lead biweekly account discussions to drive timely collections.

Qualifications

• Bachelor's degree preferred or higher.
• Strong leadership and supervisory experience in accounts receivable.
• Excellent written and verbal communication with customers and internal teams.
• Ability to manage multiple projects with attention to detail.
• Proficient in Excel and MS Office applications.

Responsibilities

• Direct the daily activities of your team related to supervision and training.
• Provide leadership and direction to ensure team understands job requirements and expectations.
• Engage with customers, Territory Managers and Account Managers to resolve billing questions promptly.
• Lead efforts to identify root causes of issues on accounts and implement long-term solutions.
• Oversee escalation accounts and communicate status of special projects to stakeholders.

Skills

Leadership

Account management

Collections

Customer service

Communication

Problem solving

Team collaboration

Training

Education

Bachelor's degree preferred

High School or better

Tools

Microsoft Excel

MS Office

Job description

Direct the daily activities of your team related to day-to-day supervision and training.
Provide leadership and direction to your team, ensuring they are knowledgeable of job requirements and expectations
Engage with customers, Territory Managers and Account Managers to resolve all billing questions including special handling requirements and discrepancies in a timely and appropriate manner
Lead efforts to identify and resolve the root cause of any issues on account such as short payment, past due invoice, pricing, or cylinder discrepancy, etc., as well as implementation of a long-term solution within the system or the Company
Work closely with the Manager, Customer Financial Services, Account Manager Team Leads and Credit Analyst to develop strong relationships and to encourage collaboration and process improvements including additional training needs, SOPs, and process flows to elevate the customer service experience and reduce the balance of outstanding receivables and unapplied payments
Direct and perform special projects as assigned and effectively communicates status of those special projects to the impacted parties within and outside of nexAir
Oversee status of accounts that have been escalated to more severe collection efforts and require leadership’s involvement towards resolution.
Effectively communicate with external customers and internal sales force and executives in a professional manner
Engage in biweekly account discussions with each team member.

Bachelor’s Degree is preferred
At least three to five years of progressive experience in account management and collections
Supervisory experience preferred
Self-motivated and able to work independently
Excellent listening, written, verbal, communication, and interpersonal skills (both verbal and written) with a customer service focus
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to manage multiple projects at a time while paying strict attention to detail
Strong computer skills required, with advanced knowledge of Microsoft Office applications, including Excel
Ability to work cooperatively and collaboratively as part of a team and with all levels of employees, management, and customers

Classification:

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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