Team Lead

FedEx Logistics; South San Francisco (CA); Hybrid; USD 44,000 - 67,000; Full time

Job summary

FedEx Logistics in California is hiring a team lead to assign and guide work, train staff, and resolve complex issues while maintaining service quality. You will manage day-to-day activities and support colleagues and customers across functions.

The role requires a high school diploma and at least 3 years of business experience, including brokerage exposure. This is a hybrid position based in South San Francisco, CA, with a focus on productivity and customer satisfaction.

Qualifications

• Strong communication, multitasking, and organizational skills.
• Ability to maintain strong working relationships with both internal and external customers.
• Ability to train and motivate team members to ensure high productivity.

Responsibilities

• Assigns work activities based on team members' skill levels and provides guidance.
• Performs quality audits of completed activities and arranges training based on results.
• Compiles data and completes daily, weekly and monthly reports to track quality goals.
• Maintains workflow and productivity by coordinating with other departments and managers.
• Offers recommendations to improve workflow and results and provides training as needed.

Skills

Communication

Multitasking

Organizational skills

Customer relationships

Education

High school diploma/GED

Job description

To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers.

Ensures team members complete necessary specific work-related activities and assignments on time. Maintains outstanding internal and external customer service while demonstrating sound communication skills. Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s). Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities. Assigns work activities based on team members' skill levels. Performs a quality audit of completed activities for each team member including the recording and tracking of results. Reviews errors and completes or arranges the necessary training for each team member based on results of the audit. Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved. Maintains and controls the flow of work to and from other departments. Compiles information and completes a team productivity and quality report. Works with supervisor and/or manager in anticipating and/or identifying any existing problems with an individual team member's productivity/ performance and also with the team as a whole with regard to workflow and productivity output. Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results. Performs other duties as assigned.

High school diploma/GED.

At least 3 years business experience of which 6 months is in a brokerage industry and/or customs brokerage working environment.

Strong communication, multitasking, and organizational skills.

Ability to maintain strong working relationships with both internal and external customers.

Ability to train and motivate team members in order to ensure a high optimum flow of work productivity.

Preferred Qualifications:

This is a hybrid position.

Pay Transparency:

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:

$32.21 - 48.30 USD Hourly

Additional Details:

Shift-Friday to Tuesday 1PM-9PM PST

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

California Fair Chance:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.