Team Lead

CircusTrix, LLC; Roseville (CA); On-site; USD 22,162 - 31,564; Part time

Job summary

CircusTrix, LLC in Roseville, California is seeking a Team Lead to support park management and ensure smooth operations. Ideal candidates will have at least 6 months of customer service experience, demonstrate leadership, and be available to work nights and weekends.

The position requires standing for long periods and a base pay of $19.50/hr based on qualifications and experience. Join our dynamic team and help create memorable experiences for our guests!

Qualifications

• Minimum 18 years of age.
• Demonstrates leadership and initiative.
• At least 6 months work experience in customer service.

Responsibilities

• Lead and support team during busy times.
• Delegate tasks to ensure smooth shifts.
• Provide hands-on support to team members.

Skills

Leadership

Customer service

Sales

Technology proficiency

Tools

MS Office Suite

POS systems

Job description

Responsibilities

• Team Leads report to and support the park’s management team by being out in the park providing on‑the‑spot leadership where needed. When things are busy, they’re the first to jump in where help is needed most. They’re also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can’t leave their station.
• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands‑on support to Team Members by jumping into any department when extra help is needed (i.e. café, birthday parties, front desk, etc.).
• Executing membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when opportunities present themselves).
• Helping to enforce park safety policies and ensuring the park is running smoothly.
• Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected.
• Helping maintain a clean environment and performing janitorial duties throughout the shift.
• Completing any incident reports that happen during the shift.
• Assisting with initiating and coordinating opening or closing park procedures.
• Helping ensure any additional shift duties outlined for that day are complete before leaving.

Qualifications

• 18 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience, ideally within a high‑volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience are all considered a plus.
• Able to stand for long periods of time and lift a minimum of 20 pounds.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point‑of‑sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self‑motivated, and organized.

Compensation

$19.50/hr based on qualifications and experience.