Team Lead

Rack Room Shoes; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead in Orlando, Florida to assist in supervising and managing day-to-day store operations. The role involves leading the staff, ensuring customer satisfaction, managing POS transactions, and maintaining inventory control. Candidates should possess effective communication and organizational skills, and pass an approved background check. This position may be full or part-time, making it an excellent opportunity for those looking to develop management experience in a retail environment.

Qualifications

• Approved background check is required.
• Must have effective communication skills.
• Management experience preferred.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Maintain excellent customer shopping experience.
• Oversee all POS terminal transactions.
• Conduct inventory control and management.
• Handle payroll compliance and control.
• Train and develop staff to meet service standards.
• Implement loss prevention strategies.

Skills

Effective verbal and written communication skills

Managerial and organizational skills

Job description

Job Description Summary The Team Lead assists in supervising and managing all day‑to‑day store operations while ensuring 100% compliance with all established Company policies and procedures. Provides leadership, guidance and training to the store staff through direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations and consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part‑time management employee.

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience; maintain and reinforce current service level standards; provide service training and leadership to staff members; manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure: Sales, Discounts and Refunds, Loyalty, Open/Closing procedures.
• Inventory Control responsibilities: adherence to all policies and procedures in regards to shipping and receiving, price management (price changes, markdowns, etc.), singles, damaged merchandise, conducting a physical inventory.
• Sales floor merchandising and visual presentation responsibilities: adherence to company standards for merchandise placement, sales floor maintenance and housekeeping, promotional event directions, materials and signage.
• Payroll Control responsibilities: adherence to all policies and procedures regarding scheduling, payroll budget compliance, time & attendance.
• Training and Development of direct reports: adherence to all policies and procedures regarding utilization of all available training tools, consistent reinforcement of customer service standards.
• Loss Prevention responsibilities: adherence to all policies and procedures regarding the protection and control of all Company assets.
• Work towards a complete understanding of managing all day‑to‑day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

• Approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Equal Employment Opportunity

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.