Team Lead

Rack Room Shoes; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading footwear retailer in Nashville is seeking a Team Lead to oversee day-to-day store operations. Responsibilities include managing staff, ensuring compliance with company policies, and creating an excellent customer experience. The ideal candidate will have strong managerial skills, effective communication abilities, and a commitment to staff training and development. This position may be part-time or full-time, with a focus on meeting sales and customer service objectives.

Qualifications

• An approved background check is required.
• Effective verbal and written communication skills are essential.
• Strong managerial and organizational skills are necessary.

Responsibilities

• Supervise and manage store operations while ensuring compliance with company policies.
• Provide leadership, guidance, and training to store staff.
• Manage customer issues with urgency and satisfaction.
• Control inventory and ensure accurate pricing and markdowns.
• Oversee sales floor merchandising and visual presentation.

Skills

Effective verbal and written communication skills

Managerial skills

Organizational skills

Job description

Overview

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Store Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

EEO Statement: Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.