Team Lead – 33518

Crossgates; City of Albany (NY); On-site; USD 24,300 - 31,588; Full time

Job summary

Crossgates is looking for a Team Lead to supervise daily store operations in Albany, NY. The role involves providing leadership, training staff, and ensuring compliance with company policies. Key responsibilities include managing customer experiences, overseeing inventory control, and supporting payroll compliance. Ideal candidates should possess strong managerial and communication skills.

The pay rate ranges from $17.64 to $22.93 hourly. This position may cater to both full and part-time employees, emphasizing effective teamwork and operational excellence.

Qualifications

• Approved background check required.
• Experience in managing day-to-day store operations.
• Ability to train and develop staff effectively.

Responsibilities

• Supervise and manage all day-to-day store operations.
• Create and maintain an excellent customer shopping experience.
• Manage customer issues and ensure customer satisfaction.

Skills

Effective verbal and written communication skills

Managerial skills

Organizational skills

Job description

Job Description Summary

The Team Lead assists in supervising and managing all day‑to‑day store operations while ensuring 100% compliance with all established Company policies and procedures. Provides leadership, guidance, and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service, and operational objectives. A Team Lead may be a full or part‑time management employee.

Duties and Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish, and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of the customer.
• All POS terminal transactions in accordance with policy and procedure:
  • Sales, discounts, and refunds
  • Loyalty
  • Open/closing procedures
• Inventory control responsibilities:
  • Shipping and receiving
  • Price management (price changes, markdowns, etc.)
  • Singles
  • Damaged merchandise
  • Conducting a physical inventory
• Sales floor merchandising and visual presentation responsibilities:
  • Merchandise placement
  • Sales floor maintenance and housekeeping
  • Promotional event directions, materials, and signage
• Payroll control responsibilities:
  • Scheduling
  • Payroll budget compliance
  • Time & attendance
• Training and development of direct reports:
  • Utilization of all available training tools
  • Consistent reinforcement of customer service standards
• Loss prevention responsibilities: protection and control of all Company assets.
• Work toward a complete understanding of managing all day‑to‑day operations.

Principal Working Relationships

Customers, sales associates, store management, district/regional manager, and store operations and training personnel.

Key Qualifications

• Approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Pay Rate

$17.64 – $22.93 hourly

Company Description

Rack Room Shoes is a family footwear retailer offering a wide selection of nationally recognized brands and exclusive private brands.

Equal Employment Opportunity

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.