Team Lead

Planet Fitness; Oak Knoll (MN); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness in Minnetonka seeks a committed individual to oversee gym operations and enhance member satisfaction as a full-time staff member. Responsibilities include training staff, managing front desk operations, and ensuring all members receive exceptional service.

The ideal candidate will possess strong customer service and communication skills, with a focus on teamwork and problem-solving. A variety of employee benefits are offered, including health insurance and free gym membership.

Qualifications

• Honesty and good work ethic.
• Ability to communicate and interact with customers effectively.
• Basic computer proficiency necessary for front desk tasks.

Responsibilities

• Assist in training and developing staff.
• Ensure great customer experience at the gym.
• Handle front desk related tasks and assist members.
• Manage marketing efforts and maintain cleanliness.

Skills

Strong customer service skills

Strong communication skills

Organizational skills

Leadership skills

Basic computer proficiency

Job description

Job Details

Job Location: Ridgedale RID - Minnetonka, MN 55035

Position Type: Full Time

Salary Range: $15.00 - $15.00 Hourly

Job Category: Customer Service

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls.
• Assist in member check‑ins, sign‑ups, cancellations, and updating member account information.
• Great/meet potential members and provide gym tour.
• Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.