Team Lead

Planet Fitness; Glendale (CO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Dollars for Scholars Program

Employee Appreciation Program

Job summary

Planet Fitness is seeking a customer-focused team member to assist in overseeing gym operations and ensuring a positive member experience. You will participate in staff training, front desk duties, member check-ins, and tours, while upholding company standards and a friendly, welcoming atmosphere.

Key responsibilities include assisting in member services, supporting the Club Manager, and helping with marketing promotion awareness.

Qualifications

• Customer service: communicate with customers to exceed their needs.
• Active listening: empathize and solve problems with customers.
• Problem solving: define issues, analyze info, propose solutions.
• Diplomacy: maintain tact and appropriate behavior in interactions.
• Clear communication: keep team informed to prevent misunderstandings.

Responsibilities

• Assist in training and developing staff.
• Support member service oversight to ensure great customer experience.
• Front desk tasks: answer calls, take info calls, assist check-ins and updates.
• Provide gym tours and greet potential members.
• Help with member service issues and questions.
• Support Club Manager with team supervision and backup.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA

Qualifications

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.