Team Lead

Subdued; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Dynamic retail environment

Job summary

Subdued is seeking a Lead / Key Holder for their SoHo store in NYC. This role is crucial for daily operations and requires a confident leader to enhance customer experiences. The ideal candidate should have at least 1 year of retail experience, strong communication skills, and the ability to thrive in a fast-paced environment. Join Subdued to be part of an exciting growth journey in the U.S. and enjoy opportunities for advancement within the company.

Qualifications

• 1+ years of retail experience, ideally with key holder or leadership responsibilities.
• Strong floor presence and ability to lead in a fast-paced, high-volume environment.
• Confident decision-maker with a hands-on, solutions-oriented mindset.

Responsibilities

• Lead by example on the sales floor, delivering an elevated customer experience.
• Open and close the store, including cash handling and daily reporting.
• Act as Manager on Duty in the absence of the Store Manager or Assistant Manager.
• Support the team in achieving sales goals and KPIs.
• Assist with coaching Stylists and maintaining strong team performance.

Skills

Retail experience

Leadership

Customer experience

Communication skills

Problem-solving

Job description

Subdued is the brand that lives and breathes the teen lifestyle — effortless, authentic, and inspired by everyday moments. Born in Italy, we are expanding across the U.S., bringing our signature aesthetic and in-store experience to SoHo, one of NYC’s most iconic retail destinations.

We are looking for a Lead / Key Holder to support the daily operations of our SoHo store. This role is ideal for someone who thrives in a high-energy environment, leads confidently on the floor, and is passionate about delivering a strong, on‑brand customer experience.

The Role

As a Lead / Key Holder, you will be a key presence on the sales floor, supporting leadership while helping guide the team through busy, fast‑paced days. You will take ownership of opening and closing shifts, act as Manager on Duty when needed, and ensure that both the customer experience and store standards are consistently elevated.

This is a highly hands‑on role suited for someone who is confident, proactive, and thrives in a high‑traffic retail environment.

Key Responsibilities

• Lead by example on the sales floor, delivering an elevated and on‑brand customer experience
• Open and close the store, including cash handling, security, and daily reporting
• Act as Manager on Duty in the absence of the Store Manager or Assistant Manager
• Support the team in achieving sales goals and KPIs (conversion, UPT, AUR)
• Assist with coaching Stylists and maintaining strong team performance on the floorEnsure visual standards and merchandising are maintained at all times
• Support stock flow, replenishment, and overall operational efficiency
• Maintain a clean, organized, and high-energy store environment

What We’re Looking For

• 1+ years of retail experience, with key holder or leadership responsibilities preferred
• Strong floor presence and ability to lead in a fast‑paced, high‑volume environment
• Confident decision‑maker with a hands‑on, solutions‑oriented mindset
• Passion for fashion, retail, and customer experience
• Strong communication and interpersonal skills
• Reliable, accountable, and comfortable owning shifts independently
• Flexible availability, including evenings, weekends, and holidays

Why Join Us

• Be part of launching and growing Subdued in the U.S.
• Work in one of NYC’s most dynamic retail environments
• Opportunity to grow into Assistant Manager and beyond
• Be part of a collaborative, fast-moving, and brand‑driven team