Store Team Lead

In The Know; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

In The Know, a luxury designer sample sale brand, is seeking a Store Team Lead in New York, NY. This full-time, on-site role oversees daily operations, guides associates, and ensures top-tier customer service while maintaining merchandising standards.

You will train staff, manage floor coverage, and help achieve sales and customer satisfaction goals in a fast-paced, luxury retail environment.

Qualifications

• Experience in store management and delivering exceptional customer service.
• Ability to train and coach team members and onboard new staff.
• Experience in luxury or designer retail preferred.
• Willing to work evenings, weekends, and holidays as needed.
• Strong interpersonal and communication skills.

Responsibilities

• Oversee daily store operations and opening/closing procedures.
• Supervise sales floor and maintain merchandising standards.
• Provide guidance and support to store associates and lead by example.
• Address customer concerns and ensure exceptional service.
• Coordinate staffing, breaks, and workflow to meet sales targets.
• Collaborate with management to achieve sales and customer satisfaction goals.

Skills

Customer service

Communication skills

Store management

Training and coaching

Retail experience

On-site work

POS familiarity

Tools

POS systems

Job description

Company Description In The Know is an innovative brand in the luxury designer sample sale market, offering curated selections of high-end fashion to modern shoppers. The company’s mission is to provide luxury goods that customers feel good in and feel good about, emphasizing both style and responsible choices. In The Know focuses on delivering an elevated shopping experience that blends exclusivity with accessibility. Team members join a growing concept that values customer satisfaction, high-quality products, and a refined retail environment.

Role Description The Store Team Lead is a full-time, on-site role based in New York, NY. This position is responsible for overseeing daily store operations, including opening and closing procedures, floor supervision, and ensuring merchandising standards are maintained. The Store Team Lead provides guidance and support to store associates, leads by example on the sales floor, and ensures that customers receive exceptional service throughout their visit. Day-to-day activities include managing customer concerns, coordinating staffing and breaks, monitoring sales performance, and maintaining a clean, organized store environment. The role also includes training new team members, reinforcing company policies, and collaborating with management to achieve sales and customer satisfaction goals.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on creating a welcoming, solution-oriented store experience.
• Effective interpersonal and Communication skills, with the ability to clearly convey information, give feedback, and partner with team members and leadership.
• Experience in Store Management, including handling daily operations, supervising staff, managing workflow, and upholding visual and operational standards.
• Ability to provide Training and coaching to team members, support onboarding, and reinforce best practices in sales and service.
• Previous experience in retail, luxury goods, fashion, or related customer-facing environments is preferred.
• Proven ability to work on-site in a fast-paced setting, prioritize tasks, and resolve issues independently and collaboratively.
• Basic proficiency with point-of-sale systems and standard retail technology; comfort with learning new tools as needed.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.
• Prior history in the fast paced sample sale space is favorable, but not material