Team Lead

Planet Fitness - Baseline Fitness; Monument (CO); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Scholarship program

Employee appreciation program

Free gym membership

Team support program

Health, dental, vision insurance

Critical illness insurance

Short-term disability insurance

Accident insurance

Voluntary life insurance

Pet insurance

HSA

Job summary

Planet Fitness - Baseline Fitness is seeking an associate to assist in daily gym operations and member services. You will support front desk activities, greet members, take inquiries, and help with sign-ups and account updates.

You will also aid in staff training, cleanliness, and promotional efforts to uphold a welcoming atmosphere. The role emphasizes teamwork, reliability, and customer-first service, with opportunities to participate in ongoing marketing and operational tasks to enhance

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.

Responsibilities

• Assist in staff training and development.
• Oversee member service ensuring excellent customer experience.
• Handle front desk tasks: phone coverage, guest inquiries, and information gathering.
• Assist with member check-ins, sign-ups, cancellations, and updating accounts.
• Give gym tours to potential members and greet guests.
• Support Club Manager and help with staff management and daily operations.
• Ensure compliance with company policies and maintain a positive club image.
• Oversee cleanliness and appearance of the gym; assist with marketing promotions.
• Assist in ordering supplies, maintaining inventory, and tracking reports.

Skills

Customer service

Communication

Leadership

Organization

Basic computer proficiency

Job description

Job SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience.Essential Duties and ResponsibilitiesAssist in training and developing staff.Assist in member service oversight making sure all staff provide great customer experience.Very involved in front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls.Assist in member check-ins, sign-ups, cancellations, and updating member account information.Great/meet potential members and provide gym tour.Assist to facilitate member service issues and questions.Assist with team member management and provide backup support to Club Manager as needed.Ensuring adherence to all company policies and procedures.Help create and maintain a positive image for the club.Assist overseeing cleanliness and appearance of gym.Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.Assist in ordering supplies, keeping inventory and tracking reports as needed.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.Minimum QualificationsHonesty and good work ethicStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.