Team Lead

Tip-Top-Car-Wash; Fishers (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus opportunity

Free car washes

Paid time off

Continuing education reimbursement

Flexible schedules

Refer a friend bonus

Paid training

Free uniforms

Job summary

TIP TOP CAR WASH is seeking a proactive Team Lead to manage daily operations at our Fishers location and deliver exceptional customer service. The role involves organizing shift schedules, supervising staff, and ensuring smooth workflow in a fast-paced car wash environment.

You will handle customer issues, train new team members, balance cash drawers, and uphold health and safety standards while maintaining a courteous, energetic attitude with guests and colleagues.

Qualifications

• Experience in customer-facing roles preferred.
• Supervise and train staff to maintain service quality.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Organize shift schedules and assign tasks by role.
• Monitor attendance and time off; manage staff requests.
• Supervise team, assist with tasks as needed, and ensure safety standards.

Skills

Customer service

Team leadership

Multi-tasking

Communication

Flexibility hours

Job description

DON'T MISS OUT ON THIS NEW AND EXCITING OPPORTUNITY!TIP TOP CAR WASH IS EXPERIENCING UNPRECENTED GROWTH!We need highly energetic, enthusiastic, dynamic, big-picture people that want to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match.Think you have what it takes? Apply today! Multiple positions available including Management and Non-management.Benefits:Competitive Pay + Opportunity to Earn a Monthly Bonus***FREE CAR WASHES***·· Paid Time Off· Continuing Education reimbursement $2500 annually· Flexible schedules/work life balance· Refer a friend $200 bonus· Paid Training/Career Path Development· Free UniformsFull-time OR Part-time Positions availablePosition OverviewThe Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.Duties and Responsibilities:Organizing shift schedules for team membersMonitoring attendance, tardiness and time offAssigning duties to specific employees based on role and skillsSupervising employees and assisting with tasks as necessaryManaging employees’ requests and transgressionsTraining new and current team members on tasksHandling customer issues and managing conflictsAdhering to company policies and health, safety and employment standardsBalancing cash drawers and preparing cash depositsAdditional Tasks:Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car washPerform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)Provide assistance to customers in any area concerning car wash processMove or direct cars into the express wash tunnel with a pleasant, focused, and competent attitudePoints to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.Smiles at customer and does thumbs up after guest is in neutral with no brakesCarry out visual inspection of vehicles to confirm their condition before sending them into the wash areaEnsure company policies and safety procedures are adhered to in carrying out given tasks dailyEnsure vacuums are unclogged, trash cans emptied, and hoses properly hungWith a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.Qualifications:Ability to display courteous and professional attitudeExcellent customer service skills to ensure optimum customer satisfactionStrong ability to work flexible hours, such as evenings and weekendsAbility to work standing over long periods of timeAbility to lift items of moderate weightAbility to work outdoor and be efficient in all weather conditionsAbility to interact ethically with fellow employees and customersExcellent written and oral communication skills, as well as interpersonal skillsStrong ability to handle the physical demand of the jobAbility to follow directions and correctly implement tasks.Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance**Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within managements reason for their job description. **