Team Lead

Surge; Findlay (OH); On-site; USD 19,000 - 26,000; Full time

Job summary

Surge seeks a hands-on Team Lead – Quality / Inspection to guide daily operations and quality assurance at a Findlay, Ohio customer site. Lead inspectors, ensure compliance, and foster a safe, productive work environment.

The ideal candidate is quality-focused, dependable, and able to coach team members in a fast-paced setting, with strong communication and problem-solving skills.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in quality/inspection/manufacturing preferred.
• Previous leadership experience preferred.
• Strong verbal and written communication skills.
• Basic computer skills including Microsoft Office and Excel.
• Ability to use gauges, measuring devices, and other quality inspection equipment.

Responsibilities

• Lead and coach quality inspectors to ensure procedures are followed.
• Support site operations on a daily basis.
• Conduct audits and validate compliance with quality processes.
• Document audits, inspections, and non-conformances.
• Communicate project updates and revised work instructions to teams.
• Perform inspection duties as needed to support operations.

Skills

Communication

Leadership

Attention to detail

Independent worker

Problem solving

Education

High School Diploma

Tools

Excel

MS Office

Measuring tools

Job description

Team Lead – Quality / Inspection

Job Details

Pay: $17.00/hour
Shift: 3:00 PM - 11:30 PM
Schedule: Monday-Friday
Weekends: Some weekends may be required

Job Summary

We are seeking a Team Lead to support daily operations, customer satisfaction, and quality assurance activities at a customer site in Findlay, Ohio. This position provides leadership and guidance to inspectors and site personnel, ensures compliance with company and customer requirements, and helps maintain a safe, productive, and positive work environment.

The ideal candidate is a hands-on leader who is quality-focused, dependable, flexible, and comfortable working in a fast-paced environment. This role requires strong communication skills, attention to detail, problem-solving ability, and the ability to coach and motivate team members.

Key Responsibilities

Customer Service & Business Development

• Build and maintain positive relationships with customers, inspectors, and site personnel.
• Communicate regularly with customers and other site-level stakeholders.
• Promote a customer-focused approach while ensuring quality and service expectations are met.
• Address customer and operational concerns professionally and promptly.

Quality & Operations

• Support site leadership with daily site operations.
• Train, coach, and support quality inspectors to ensure procedures and work instructions are followed.
• Conduct audits and validate compliance with established quality processes.
• Communicate project updates, process changes, and revised work instructions to inspection teams.
• Identify, document, and report non-conformances to site leadership.
• Make sound independent decisions when evaluating subjective quality scenarios based on project requirements.
• Troubleshoot and resolve issues related to process flow, new inspection criteria, production spikes, spills, and other operational challenges.
• Assist with inventory and material movement using scanners and other inventory management tools.
• Perform inspection duties when needed to support site operations.
• Ensure compliance with company, customer, and applicable health and safety requirements.
• Follow all company and customer-specific policies, procedures, and work instructions.

Reporting & Documentation

• Collect, maintain, and review operational reports and quality data.
• Accurately document audits, inspections, non-conformances, and other required activities.
• Use company web portals and computer systems to enter and maintain required documentation.
• Maintain accurate records while protecting sensitive and confidential information.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in quality, inspection, manufacturing, production, or a related field preferred.
• Previous leadership or team lead experience preferred.
• Strong verbal and written communication skills.
• Basic computer skills, including Microsoft Office and Microsoft Excel.
• Ability to use gauges, measuring devices, and other quality inspection equipment.
• Strong attention to detail and ability to follow standardized processes.
• Ability to work independently, take initiative, and make decisions within established guidelines.
• Ability to work effectively in a fast-paced and changing environment.
• Ability to handle sensitive and confidential information professionally.
• Ability to communicate effectively with customers, employees, supervisors, and other stakeholders.

Physical & Work Environment Requirements

This position may require:

• Standing and/or walking for extended periods.
• Lifting and moving materials weighing approximately 30-50 pounds.
• Repetitive physical activities, including lifting, twisting, grasping, gripping, reaching, pulling, pushing, bending, squatting, and kneeling.
• Working around moving mechanical parts or machinery.
• Exposure to loud noises, fumes, odors, and varying temperatures, including extreme heat or cold.
• Working in a repetitive inspection or production environment.
• Working occasional weekends based on business and customer requirements.

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