Team Lead

Gruppe Louis Vuitton; Bal Harbour Village (FL); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Bonus potential

Medical/Dental/Vision insurance

Paid time off

Employee discount

Retirement plans

Job summary

Louis Vuitton seeks a dynamic Team Lead for its Bal Harbour freestanding location. You will coach and inspire a team to deliver world-class client journeys, drive commercial results, and uphold the brand's standards on the sales floor.

You’ll lead by example in luxury service, develop your team, and partner with store management to foster exceptional client relationships and proactive business development.

Qualifications

• Proven leadership experience in luxury retail or high-end brands.
• Strong clienteling and relationship-building skills.
• Ability to coach, motivate, and develop a high-performing team.

Responsibilities

• Lead and inspire a team to deliver exceptional client service.
• Drive sales, manage floor operations, and maintain brand standards.
• Coach staff, identify development needs, and plan talent progression.
• Collaborate with Merchandising on product insights and market trends.
• Ensure policy adherence, inventory accuracy, and scheduling accuracy.

Skills

Team Leadership

Client Relationships

Coaching & Development

Sales & Customer Service

Inventory & Operations

Job description

At Louis Vuitton we value the uniqueness of every employee, empowering our teams to flourish and thrive. Founded in 1854 by visionary craftsman and malletier Louis Vuitton, the Maison is today present in over 60 countries, counting over 34,500 employees and representing more than 140 nationalities. An iconic presence across multiple product categories, the Maison offers dynamic career paths spanning a multitude of Métiers. Teams share the ambition to explore new horizons, propelled by an innovative spirit, boundless creativity and unparalleled savior-faire.
Louis Vuitton is seeking highly motivated, curious, and client-centric Team Lead for our new, soon-to-open freestanding location in Bal Harbour. With an undeniable passion for elevating luxury experiences, you will lead and inspire a team to create memorable journeys for our worldly clientele. Reporting to the Team Manager, you will be instrumental in driving exceptional service and commercial success. In this vital leadership position, you will serve as a brand ambassador, collaborating closely with store management to nurture client relationships, significantly impact sales, and deliver unparalleled client service. Your expertise will be instrumental in coaching and developing our team, ensuring our values are upheld, and fostering an environment of excellence for every client and team member.

Missions

In this pivotal role, the Louis Vuitton Team Lead will drive commercial success, foster team excellence, and ensure an unparalleled client journey through key responsibilities including:

• Client & Business Development Leadership: Supporting the team in building long-term client relationships using clienteling tools, establishing a client-centric mindset, and implementing action plans to boost business and maximize product performance.
• Selling & Floor Management Excellence: Acting as a role model in sales, achieving personal goals, supporting team sales, fostering cross-selling, and ensuring Louis Vuitton Promise standards are consistently delivered on the sales floor.
• Team Development & Engagement: Providing consistent coaching, identifying development and training needs, offering suggestions for individual action plans, and actively contributing to talent identification and succession planning.
• Product Category Champion & Market Insight: Serving as the store's primary point of reference to the Corporate Merchandising team, providing valuable feedback on product performance, quality, client insights, and market trends to drive category business.
• Operational Adherence & Support: Ensuring policies, Brand standards, and grooming guidelines are effectively communicated and implemented, supporting operations in inventory management, and assisting with staff planning.

Profil

As a Louis Vuitton Team Lead, your success hinges on embodying a specific set of attitudes and skills crucial for elevating our Maison's client experience and team development:

• Inspirational Role Model: Consistently demonstrating the 4 Louis Vuitton Attitudes (Curiosity, Empathy, Agility, Commercial Mindset) and a profound passion for the Brand.
• Dynamic Leader & Coach: Possessing strong management, leadership, and interpersonal skills to effectively coach, motivate, and develop a high-performing team.
• Client-Centric & Service-Driven: An unwavering commitment to delivering the highest level of client experience, proactively handling situations with discretion, and fostering long-term relationships.
• Responsible & Ownership-Oriented: Taking full responsibility for actions and outcomes, driving business results, and ensuring all brand standards and policies are upheld.
• Strategic & Adaptable: Utilizing commercial mindset to maximize opportunities, contributing qualitative feedback, and adapting to a dynamic retail environment.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
The appointed candidate will be offered an hourly rate in the range of USD $35-$46 an hour plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions - *pending hours worked.