Team Case Assistant - Home Care (Full time, day shift)

rrhs; Indiana (PA); On-site; USD 24,000 - 32,000; Full time

Job summary

Rochester Regional Health is seeking a Team Case Assistant - Home Care in Rochester, NY. The role coordinates patient services under the team manager, prioritizes daily schedules, and requests additional services to support care needs.

You will manage calls, update EMR records, and assist field staff while maintaining excellent customer service. The position requires solid interpersonal skills, the ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office.

Qualifications

• One year of experience in home care setting or medical office.
• Excellent interpersonal skills and customer service.
• Ability to multi-task in a fast-paced environment.
• Proficient use of Microsoft Office.

Responsibilities

• Coordinates patient services under the direction of the team manager/designee.
• Prioritizes and coordinates daily patient schedules and referrals.
• Requests additional services such as aide, therapy, social work, interpreter services.
• Ensures referrals are assigned in a timely fashion.
• Manages calls, emails, and provides field staff assistance as needed.
• Updates the EMR per agency standards.
• Attends team meetings and supports in orientation of new staff.
• Performs general office duties and related tasks.

Skills

Interpersonal skills

Customer service

Multi-tasking

Tools

Microsoft Office

Job description

Job Title: Team Case Assistant - Home Care

Department: Home Care

Location: 330 Monroe Avenue Rochester, NY

Hours Per Week: 40 hours per week

Schedule: 7:30am-4:00pm

Position Summary:

Coordinates patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.

Key Responsibilities:

• Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers' needs are met.
• Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee.
• Checks email in a timely manner providing follow up to assure sender's needs are attended appropriately.
• Collects, organizes and reviews various programs for information and reporting and initiates follow up.
• Updates the EMR per agency standards.
• Performs functions related to transfers or discharges as required by regulation.
• Builds and maintains strong, communicative relationships with the team.
• Provides exemplary customer service.
• Performs general office duties/projects including but not limited answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
• Assists in orientation of new staff, role modeling, participates in quality assurance activities.
• Attends team meetings and other internal meetings as requested.
• Other duties as assigned

Desired Attributes:

• Excellent interpersonal skills and customer service skills.
• Ability to multi-task in a fast paced environment
• Proficient use of Microsoft office.
• One year of experience in home care setting or medical office preferred.

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$17.75 - $23.03

CITY: Rochester

POSTAL CODE: 14607

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.