Team Case Assistant- Home Care (Part time, Weekends)

rrhs; Indiana (PA); On-site; USD 24,000 - 32,000; Part time

Job summary

Rochester Regional Health Home Care in Rochester, NY is seeking a Team Case Assistant-Home Care to support patient services under the supervision of the team manager. This 24-hour-per-week role runs Friday through Sunday from 7:30am to 4:00pm, and focuses on prioritizing schedules, coordinating services, and ensuring timely referrals and EMR updates.

Ideal candidates bring strong interpersonal and customer service skills, the ability to multitask in a fast-paced setting, and proficiency with

Qualifications

• Excellent interpersonal skills and customer service skills.
• Ability to multi-task in a fast paced environment
• Proficient use of Microsoft Office.

Responsibilities

• Manages multiple calls in a timely manner and follows up with callers.
• Provides field staff assistance under the direction of the team manager.
• Checks email promptly and ensures sender's needs are attended.
• Collects and reviews information for reporting and initiates follow up.
• Updates the EMR per agency standards.
• Performs transfer or discharge-related tasks as required by regulation.
• Builds strong, communicative relationships with the team.
• Performs general office duties such as answering phones and ordering supplies.
• Attends team and internal meetings as requested.

Skills

Interpersonal skills

Customer service

Multitasking

Microsoft Office

Job description

Job Title: Team Case Assistant-Home Care

Department: Home Care

Location: 330 Monroe Avenue Rochester, NY 14607

Hours Per Week: 24 hours per week

Schedule: Friday-Sunday 7:30am-4:00pm

Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide. In addition, CHHA was recognized by U.S. News & World Report as a "High Performing Home Care Agency," further highlighting its commitment to exceptional patient care and clinical excellence.

Position Summary

Coordinates patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.

Key Responsibilities

• Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers' needs are met.
• Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee.
• Checks email in a timely manner providing follow up to assure sender's needs are attended appropriately.
• Collects, organizes and reviews various programs for information and reporting and initiates follow up.
• Updates the EMR per agency standards.
• Performs functions related to transfers or discharges as required by regulation.
• Builds and maintains strong, communicative relationships with the team.
• Provides exemplary customer service.
• Performs general office duties/projects including but not limited answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
• Assists in orientation of new staff, role modeling, participates in quality assurance activities.
• Attends team meetings and other internal meetings as requested.
• Other duties as assigned

Desired Attributes

• Excellent interpersonal skills and customer service skills.
• Ability to multi-task in a fast paced environment
• Proficient use of Microsoft office.

Minimum Qualifications

None

Required Licensure/Certification

None

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE: $17.75 - $23.04

CITY: Rochester

POSTAL CODE: 14607

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.