Team Care Coordinator

The CORE Institute; Jacksonville (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

The CORE Institute is seeking a Team Care Coordinator to join our Jacksonville, Florida facility. The ideal candidate will manage patient appointments, document medical visits, and collaborate with healthcare providers to ensure high-quality care.

This role requires strong organizational skills, attention to detail, and the ability to handle a variety of administrative tasks efficiently.

We welcome candidates with a medical background and a commitment to providing excellent patient service.

Qualifications

• Ability to type 40wpm.
• Medical background preferred.
• Knowledge of orthopedic healthcare.

Responsibilities

• Document medical visits and transcribe information.
• Schedule patient appointments and procedures.
• Handle patient phone calls.

Skills

Strong organizational skills

Interpersonal skills

Typing and computer skills

Attention to detail

Time management

Education

High school diploma/GED or equivalent

Medical Assistant certification

College degree in Anatomy/Healthcare

Tools

Athena

Job description

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry‑leading five‑star orthopedic care accessible to as many people as possible.

Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo is the managing partner Florida‑based Southeast Orthopedic Specialists.

As Southeast Orthopedic Specialists continues to grow, we are looking for a Team Care Coordinator.

Please see below for the functions and requirements to be a Team Care Coordinator with Southeast Orthopedic Specialists.

ESSENTIAL FUNCTIONS

• Accurately and thoroughly document medical visits including accompanying the provider into the patient exam room in order to transcribe intake, history, procedures, physical examinations and plan as given by the provider and patient.
• Call in prescriptions and refills as authorized by the provider.
• Handle/triage all patient phone calls.
• Schedule patient appointments and procedures.
• Manage the Physician’s and PA’s surgical and clinical schedules.
• Submit or Renew Physical therapy orders.
• Surgery scheduling experience required

EDUCATION AND EXPERIENCE

• High school diploma/GED or equivalent working knowledge preferred.
• Medical Background, Taken an Anatomy Class, Certified Medical Assistant, College degree(s) relating to Anatomy/Healthcare.
• Athena experience preferred.

KNOWLEDGE

• Knowledge of orthopedic healthcare

SKILLS

• Strong organizational and demonstrates the ability to maintain accurate notes and records.
• Strong interpersonal skills.
• Strong typing and computer skills.
• Attention to detail and follow‑through.
• Excellent time management and ability to work under pressure.

ABILITIES

• Ability to type 40wpm.
• Ability to multi‑task and work under pressure.
• Ability to identify and implement appropriate patient communication strategies and overcome accessibility barriers, as required.
• Ability to determine appropriate course of action in more complex situations.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Ability to maintain confidentiality of all medical, financial, and legal information.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

PHYSICAL/MENTAL DEMANDS

• Involves sitting approximately 90 percent of the day, walking or standing the remainder.

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision and Values must be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.