Team Captain, Traffic Support

Player 15 Group; Phoenix (AZ); On-site; USD 21,000 - 34,000; Part time

Job summary

Player 15 Group is seeking an experienced Team Captain for the Traffic Support Department to oversee the event-day operation of Part Time Traffic Support Attendants. The role focuses on delivering a world-class experience for fans, exceeding expectations, and empowering team members.

The Captain will lead a team, supervise operations, and coordinate communications to ensure safety and smooth flow of traffic and parking during events.

Qualifications

• Ability to project a friendly, approachable and professional attitude with neat appearance at all times.
• Excellent communication with diverse populations and strong listening skills.
• Ability to interact clearly and professionally with team members, supervisors, and the public.

Responsibilities

• Lead a team of Attendants and maintain a visible presence and clear communication with guests.
• Ensure safety and security policies are followed and manage on-site traffic operations.
• Coordinate briefings and ensure staff are trained and show-ready for events.

Skills

Team leadership

Customer service

Communication

Problem-solving

Safety awareness

Public interaction

Tools

Radio operation

Handheld devices

Job description

Job Summary

We areseekingan experienced and highly motivated individual to join our team as aTeam Captain with theTrafficSupport Department. The Traffic Support Team Captain oversees the event-day operation of Part Time Traffic Support Attendants and delivers a world class experiencewhich that welcomes every fan, exceeds expectations, and empowers our Team Members

Your Role on the Team

• Deliver upon the organization’s values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memories.


• Consistently provide an experience that exceeds expectations using good judgment without compromising safetyand security of team members andpublic.


• Provide a warm welcome/thank you andfacilitateall Team Member and guest-related matters in a professional and courteous manner through creative problem-solving.


• Lead a team of Attendants by maintaininga visible presence and constant communication with Team Members and guests throughout the event.


• Facilitate briefings at every event ensuring that each Team Member and garages/lots are \"show ready\" (proper Team Member uniforms, equipment, information, etc.) and Team Members are knowledgeable about event activities and prepared for the duties of their post


• Supervise event-day operations throughout the assigned garage/lot.


• Ability to bothcollaborate with Traffic Support Management and work independently to resolve any team member or guest related issues from start to finish.


• Disseminate information, equipment, and work collaboratively with the team to ensure safe and efficient traffic management throughout events.


• Cultivate an environment of excellence by rewarding and recognizing team members who go above and beyondto deliver outstanding service.


• Function as a coach by utilizingall tools and resources including training materials, rewards and recognition programs, and innovative ideas to ensure policy compliance.


• Understand how to manage information, balancingemployee confidentiality with businessneeds;knowswhen to communicate information upward.


• Assistall guests in mitigating parking/traffic issues as needed.


• Notify the Manager and responsible departments of all facility issues and housekeeping needs, recognize potential hazards, observeappropriate precautionswith guests including response andassistancein medical and emergency situations.


• Operate/troubleshoot radios, communicators, and handheld devices.


• Additionalduties may be assigned by a supervisor based on the event.


• Maintains regular and reliable attendance

Your Skills and Experience

• Ability to project a friendly, approachable, and professional attitude and presenta neat, well-groomed appearanceat all times.


• Ability to effectively communicate with and listen to diverse populations, including strong verbal communication, organization, and written skills.


• Ability to interact with Team Members, supervisors, and the public clearly, effectively, and professionally. Will collaborate with others to produce results.


• Ability to read and scan parking passes and ensure authenticity.


• Must have a basic knowledge of technology, including operating and troubleshooting radios, communicatorsand handheld devices.


• Ability to utilizeservice recovery methods confidently and independently.


• Ability to react appropriately in emergency and high stress situations.


• Maintain order and ensure adherence to all safety and security policies.

• Experience as a Traffic Support Attendantpreferred