Team Assistant- Bilingual (Hmong)

BoldAge PACE; Fresno (CA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401K with match

Life insurance

Tuition reimbursement

Flexible spending account

Employee assistance program

Job summary

BoldAge PACE in Fresno is seeking a Team Assistant to support the Interdisciplinary Team and ensure seamless service delivery. The role acts as a central communication point, coordinates scheduling, and maintains accurate documentation.

You will participate in IDT meetings, assist with grievances and appeals, answer participant calls, and help obtain medical records in the EMR. A client-focused, organized approach is essential.

Qualifications

• High School Diploma or related required.
• 1+ years clerical experience, preferably in a medical setting.
• 1 year experience with frail or elderly population preferred; training provided if needed.

Responsibilities

• Conduct daily chart reviews to ensure services ordered by IDT are completed.
• Attend IDT meetings, take notes, and facilitate as needed.
• Assist care team manager with grievance resolution and appeals.
• Support quality initiatives as assigned.
• Handle incoming calls from participants on their IDT panel, route to appropriate discipline, take messages, and schedule appointments with IDT members in EMR.
• Assist with obtaining consultation, specialist and outside medical records as needed and enter into EMR.
• Other duties as assigned.

Skills

Clerical experience

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Fresno, CA, US

6 days ago Requisition ID: 2665

Salary Range: $18.46 To $21.63 Hourly

Join BoldAge PACE and Make a Difference!

Why work with us?

A People First Environment:We make what is important to those we serve important to us.

Make an Impact:Enhance the quality of life for seniors.

Professional Growth: Access to training and career development.

Competitive Compensation:

• Generous Paid Time Off
• 401K with Match*
• Life Insurance
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

BE PART OF OUR MISSION!

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

Team Assistant

JOB SUMMARY:

The Team Assistant plays a vital role in supporting the Interdisciplinary Team (IDT) to ensure operational efficiency and the seamless delivery of services. This position serves as a central point of communication and coordination, ensuring that participants receive timely updates and that all services are provided as ordered in their care plans. The Team Assistant fosters effective collaboration among team members, facilitates accurate documentation, and enhances the overall experience for participants by maintaining a high standard of organization, responsiveness, and professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts daily chart audits to ensure that services ordered by their assigned IDT have been completed and followed up upon by the appropriate discipline.
• Attend IDT meetings, keep notes and facilitate as needed.
• Assist care team manager with grievance resolution and appeals.
• Participate in quality initiatives as assigned.
• Answer incoming calls from participants on their IDT panel answering their questions and helping with the participant needs to include but not limited to routing call to the appropriate discipline if available to take the call, taking a message with providing an anticipated return call timeframe and scheduling appointments with the requested IDT member using the scheduling feature in EMR.
• Assist with obtaining consultation, specialist and outside medical records as needed and enter into EMR
• Other duties as assigned

EXPERIENCE AND EDUCATION:

• High School Diploma or related, required
• 1+ years’ clerical experience, preferably in a medical setting, or equivalent
• 1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hiring (If applicable for the role).

PRE-EMPLOYMENT REQUIREMENTS:

• Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
• Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

* Match begins after one year of employment

Monday- Friday 8am-4:30pm
Monday- Friday 8am-4:30pm