TDM Program Manager

Foursquare ITP; Washington (District of Columbia); On-site; USD 97,000 - 127,000; Full time

Job summary

Foursquare ITP is seeking a Transportation Demand Management (TDM) Program Manager based in the Washington Metropolitan Area to lead multifaceted outreach and education programs and manage staff, partnerships, and performance metrics.

The role requires deep TDM knowledge, strong project management, and the ability to coordinate with employers, schools, and transit partners, with a hybrid in-office/work-from-home arrangement in DC.

Qualifications

• Bachelor’s degree in urban planning, Marketing, Public Administration, Communications, or related fields.
• Minimum of 5 years relevant experience, including at least 2 years managing a TDM program or outreach team.
• Experience with CRM platforms and performance dashboards is a plus.
• Excellent communication and stakeholder management skills.

Responsibilities

• Serve as subject matter expert for clients’ TDM efforts.
• Oversee outreach teams working with employers, residential buildings, schools, and more to implement traveler and commuter benefits.
• Oversee programs and outreach teams focused on direct-to-commuter programs.
• Establish and maintain professional working relationships with clients, staff, and stakeholders.
• Supervise and mentor teams of TDM staff, establishing goals and ensuring timely delivery of high-quality services.
• Maintain and build programs and services for audiences including employers and community partners.
• Lead the development of educational materials, including factsheets, toolkits, blog posts, guides, and social content.
• Plan and execute marketing campaigns and guide collateral development.
• Lead the development of program events and community outreach activities.
• Collaborate with third-party benefit administrators, local agencies, and transit providers to ensure success.

Skills

TDM experience

Behavior change

Project management

Staff supervision

Communication

CRM platforms

Education

Bachelor’s degree in urban planning/Marketing/Public Admin/Communications

Tools

SalesForce

HubSpot

PowerBI

Tableau

Job description

Overview

Foursquare Integrated Transportation Planning, Inc. (Foursquare ITP) isseekinga dynamic, qualified, and motivated candidate for a Transportation Demand Management (TDM) Program Manager position based in the Washington Metropolitan Area. This positionprovidesthe opportunity to contribute to impactful TDM programs and projects, other sustainable transportation planning projects, and work with some of the best and brightest in the industry.

Are you someone who is passionate about sustainable transportation, has experience in TDM, is creative, driven to excel in all that you do, and wants to make a measurable difference through TDM strategies? If so, this is the position for you. The selected candidate will havedemonstratedexpertisein:

• Leading TDM efforts/programs/projects.
• TDM education and incentive-based behavior change strategies.
• Outreach and sales strategy using traditional and innovative TDM methods.
• Planning, managing, and implementing outreach to employers, property managers, and schools.
• Public and private sector B2B consultative sales.
• Communications, marketing, and program management.
• Managing teams of outreach coordinators and marketing specialists.
• TDM performance metric tracking and impact assessment.
• Building andmaintainingtrusted client partnerships.

Foursquare ITP’s work is centered on our passion for the profession, investment in each other, dedication to our clients, and positive outlook. We are looking for someone who lives our four core values every day.Learn about the principles that shape our culturehere.

Benefits

We’reproudof the experience we create for our employees and the opportunities we provide for growth.In addition to a competitive salary based on experience and qualifications, we also provide an extensive benefits package. Discover how we invest in our people—through both our Employee Value Proposition and our robust benefits package—here.

Role

As a TDM Program Manager, you will be responsible for overseeing multifaceted outreach and education programs supporting commuter behavior change.This includes leading residential, employer, tourism,visitors,commuterand school-based outreach; managing staff; building strategic partnerships; ensuring compliance with site plan conditions/zoning orders;large events;marketing and recognition campaigns; and metrics and reporting. The ideal candidate is a strategic thinker with deep TDM knowledge and strong project management experience.

Responsibilities will include:

• Serve as subject matter expert for clients’ TDM efforts.
• Oversee outreach teams working with employers, residential buildings, schools, and more to implement traveler and commuter benefits, advancing toward higher levels of sustainable transportation engagement.
• Oversee programs and outreach teams focused on direct-to-commuter programs.
• Establish andmaintaineffective, professional working relationships with clients, Foursquare ITP staff, other staff from the larger project teams, and the public and stakeholders.
• Supervise and mentor teams of TDM staff,establishinggoals, overseeing performance, and ensuringtimelydelivery of high-quality services.
• Maintain and build programs and services for various audiences, including employers, residential properties, and community partners.
• Lead or support development of educational materials, including factsheets, toolkits, blog posts, commuter guides, promotional items,websiteand social media content.
• Plan and execute marketing campaigns and provide direction and quality control in guiding the development of printed and digital marketing materials and collateral.
• Lead the development of a variety of program events, including, but not limited to, program participant recognition, transportation fairs,presentations,workshopsand various community outreach events.
• Collaborate with third-party benefit administrators, local agencies, and transit providers to ensure program success and reach.
• Work collaboratively with other TDM providers, Metropolitan Planning Organizations, and transit providers throughout our clients’ regions.
• Track program impact and effectiveness.
• While this is a hybrid in-office/work from home position, the selected candidate must live in orrelocateto the DC Metropolitan Area.

Desired Skills and Experience

• Demonstrated experience in TDM, including implementation of employer/residential commuter strategies, and a strong understanding of behavior change principles. TDM-CP preferred.
• Bachelor’s degree in urban planning, Marketing, Public Administration, Communications, or related fields.
• Minimum of5years of relevant experience, including at least 2years of managing a TDM program or outreach team.
• Strong experience in project and program management, including budget oversight, schedule management, and staff supervision.
• Experience working with CRM platforms (e.g.,SalesForce,OneCommute, HubSpot) and performance dashboards (e.g.,PowerBI,Tableau) is a plus.
• Excellent communication skills and a proven ability to work with clients, stakeholders, and multidisciplinary teams.
• Experience working on projects and programs in other aspects of sustainable transportation, including transit and active transportation, is a plus.

Compensation

An individual who meets the minimum requirements can earn an annual salary of $97,300. Salary can be as much as $126,700based on education, years of experience, and relevance of experience.

Foursquare ITP is a respected leader in the sustainable transportationand TDMindustry. We are an inclusive and mission-driven team of planners, communicators, and changemakers. Ifyou’reready to lead a transformative TDM program in the Washington Metropolitan Area, we want to hear from you.

We are unable to sponsor work visas at this time. Candidates must have current work authorization and be legally able to work in the U.S. without future visa sponsorship.

Foursquare ITP is an Equal Opportunity Employer and is committed toprovidingequal employment opportunities to all employees and applicants for employment.