TDM Outreach Specialist | Hybrid, Employee-Owned

Toole Design; Silver Spring (MD); Hybrid; USD 68,000 - 73,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid holidays and PTO

Competitive salary and benefits

Transportation perks

Job summary

Toole Design is seeking a TDM Outreach Coordinator in Silver Spring, MD to advance mobility programs across workplaces, residential sites, and communities, promoting transit, biking, walking, and rideshare options.

You’ll build partnerships, staff events, manage CRM relationships, and support commuter incentives; a bachelor’s degree and 1 year of TDM experience preferred. Hybrid work with travel in the DMV region.

Qualifications

• Bachelor's degree in transportation, urban planning, or related field.
• At least 1 year of experience in TDM, transportation planning, community engagement, or marketing.
• Willingness for frequent in-person outreach in busy environments.
• Excellent communication and ability to connect with diverse people.
• Strong organizational and project management skills.
• Knowledge of multimodal travel benefits.
• Bonus: experience in outreach or B2B with employers or property managers.
• Bonus: Spanish or Mandarin fluency.
• Bonus: TDM program delivery or TDM-CP credential.
• Bonus: CRM, Microsoft Office, or Adobe tools.
• Bonus: Familiarity with DMV travel options and TDM best practices.

Responsibilities

• Build partnerships with workplaces, apartment communities, and schools.
• Conduct outreach and staff tabling events and info sessions.
• Assist employers with commuter benefits setup and incentives.
• Track relationships in CRM and support surveys.
• Support incentive programs and Bike to Work Day initiatives.
• Be available for evening or weekend meetings as needed.

Skills

Customer service

Sales skills

Networking

Public outreach

CRM tools

Spanish or Mandarin (bonus)

Education

Bachelor's degree or related field

Tools

Salesforce

HubSpot

OneCommute

Microsoft Office

Adobe Creative Suite

Job description

Toole Design is seeking a TDM Outreach Coordinator in Silver Spring, MD to advance mobility programs across workplaces, residential sites, and communities, promoting transit, biking, walking, and rideshare options.

You’ll build partnerships, staff events, manage CRM relationships, and support commuter incentives; a bachelor’s degree and 1 year of TDM experience preferred. Hybrid work with travel in the DMV region.