Transportation Demand Management (TDM) Outreach Coordinator

Toole Design Group; Silver Spring (MD); Hybrid; USD 68,000 - 73,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid holidays and PTO

Competitive salary and benefits

Transportation perks

Job summary

Toole Design is seeking a TDM Outreach Coordinator in Silver Spring, MD to advance mobility programs across workplaces, residential sites, and communities, promoting transit, biking, walking, and rideshare options.

You’ll build partnerships, staff events, manage CRM relationships, and support commuter incentives; a bachelor’s degree and 1 year of TDM experience preferred. Hybrid work with travel in the DMV region.

Qualifications

• Bachelor's degree in transportation, urban planning, or related field.
• At least 1 year of experience in TDM, transportation planning, community engagement, or marketing.
• Willingness for frequent in-person outreach in busy environments.
• Excellent communication and ability to connect with diverse people.
• Strong organizational and project management skills.
• Knowledge of multimodal travel benefits.
• Bonus: experience in outreach or B2B with employers or property managers.
• Bonus: Spanish or Mandarin fluency.
• Bonus: TDM program delivery or TDM-CP credential.
• Bonus: CRM, Microsoft Office, or Adobe tools.
• Bonus: Familiarity with DMV travel options and TDM best practices.

Responsibilities

• Build partnerships with workplaces, apartment communities, and schools.
• Conduct outreach and staff tabling events and info sessions.
• Assist employers with commuter benefits setup and incentives.
• Track relationships in CRM and support surveys.
• Support incentive programs and Bike to Work Day initiatives.
• Be available for evening or weekend meetings as needed.

Skills

Customer service

Sales skills

Networking

Public outreach

CRM tools

Spanish or Mandarin (bonus)

Education

Bachelor's degree or related field

Tools

Salesforce

HubSpot

OneCommute

Microsoft Office

Adobe Creative Suite

Job description

Help implement programs that move people. At Toole Design, our multidisciplinary teams are creating safer and more accessible streets, trails, parks, civic spaces, and mobility options, as well as programs that help people access these networks. Our Transportation Demand Management Practice makes it easier and more inviting for people to get around using sustainable travel options like biking, walking, transit, micromobility, and carpooling. We are looking for a TDM Outreach Coordinator to join our team in Silver Spring, MD, someone who's excited to deliver impactful mobility programs that reflect our mission and values.

Why You'll Love Working Here

We are an employee-owned, purpose-driven team of engineers, planners, landscape architects, and urban designers who believe streets and public spaces should work for everyone. At Toole Design, you'll work alongside thought leaders and industry experts who are committed to mentoring and helping you grow your expertise. We offer:

• A collaborative, inclusive culture that supports your growth and advancement
• A hybrid work schedule
• 8 paid holidays; and 16 days of PTO accrued annually
• Competitive salary, excellent benefits, and transportation perks: Benefits and Support
• Projects and programs that truly improve lives through safe, inclusive design and implementation, rooted in ethics, empathy, and equity
• Employee-ownership, so we all share in the success we build together-and the financial security that comes with it

What You'll Do

Love connecting people with better ways to get around? As our TDM Outreach Coordinator, you'll be the go-to partner for workplaces, apartment communities, commercial buildings, schools, and hotels, helping their people get where they need to go by transit, bike, foot, carpool, or vanpool. You'll find and win over new partners through networking, outreach, and the occasional cold call. You'll help employers set up commuter benefits and get their teams registered for programs like Guaranteed Ride Home, transit incentives, and vanpool. You'll staff tabling events, resource fairs, and info sessions, and rally partners around big moments like Bike to Work Day. Along the way, you'll track your relationships in CRM software, help commuters troubleshoot app-based incentive programs, and support surveys that show what's working. If you bring a knack for customer service, a little sales savvy, and a passion for sustainable transportation, we'd love to meet you.

What you Bring

• Bachelor's degree in transportation, urban planning, sales, marketing, communications, public relations, or a related field
• At least one year of experience in TDM, transportation planning, community engagement, or marketing
• Enjoys frequent in-person outreach, including approaching members of the public and initiating conversations with commuters, employers, and residents in busy, fast-paced environments
• Excellent communication skills and the ability to connect with people of all backgrounds
• Strong, detail-oriented organizational and project management skills, with the ability to be flexible and responsive to evolving program needs
• Knowledge of the benefits of multimodal travel options
• Bonus: Experience in outreach, marketing, communications, or sales, especially behavior change or B2B work with employers and property managers
• Bonus: Fluency in Spanish, Mandarin, or another non-English language
• Bonus: Experience delivering TDM programs, including commuter incentives and benefits, or a TDM-CP credential
• Bonus: Skills in CRM tools (Salesforce, HubSpot, OneCommute), Microsoft Office, or Adobe Creative Suite
• Bonus: Familiarity with DMV travel options and TDM best practices

Location

This is a hybrid in-office/work-from-home position, based out of our Silver Spring, Maryland Headquarters Office. Program work will likely require being on-site in Arlington, VA with additional local travel to partner sites and availability for occasional evening and weekend meetings in the Washington DC, Maryland, and Virginia (DMV) region.

Join Us. Make an Impact.

If you're ready to do meaningful work as part of a supportive, talented team

We are targeting a salary range of $68,000 to $73,000 for this position.

Questions, assistance or accommodations? Contact [e-mail] or call 301-927-1900, press 5.

At Toole Design, we foster a collaborative culture and welcome people of all backgrounds to help build more inclusive communities. We strongly encourage women and applicants from underrepresented communities – people of color, LGBTQIA+, immigrants, first-generation college students/graduates, those with disabilities and people at all the intersections in between – to apply. We're proud that about half our managers are women and we are committed to diverse leadership that reflects the communities we serve. Toole Design is a woman-owned, equal opportunity employer (EO/AA/VEV/Disabled employer).

For more information about Toole Design, visit our website and follow us on LinkedIn, Instagram, or Facebook.