TCM Specialty Team Supervisor

Daymark Recovery Services; Concord (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision

Health Spending Account

Company-Paid Life Insurance

Short Term Disability

401(k)

Paid Holidays

Paid Vacation and Sick Leave

Employee Assistance Program

Referral Bonus Opportunities

Extensive Internal Training Program

Job summary

Daymark Recovery Services in Concord, NC, is seeking a seasoned leader to oversee Tailored Care Management (TCM) Specialty Teams. You will supervise staff, ensure compliance with DHHS TCM Manual and Medicaid/Medicare regulations, and mentor teams to deliver high-quality care.

This position reports to the Program Director and collaborates across departments. The role requires a Master’s level licensure (LCSW/LCMHC/LMFT) or RN with at least 3 years in care management, plus strong leadership and

Qualifications

• Master's level licensure in LCSW/LCMHC/LMFT or RN with active credentials.
• At least 3 years of care management or care coordination experience.
• Strong leadership, supervisory and training abilities.

Responsibilities

• Provide clinical direction and supervision to all members of the TCM Specialty Teams.
• Ensure regulatory compliance with DHHS TCM Manual and Medicaid/Medicare rules.
• Deliver in-service training and participate in agency-wide programs.
• Monitor performance measures and ensure timely paperwork and billing.
• Serve as liaison between Program Director and TCM teams and other departments.

Skills

Psychosocial assessment

Clinical assessment

Leadership

Communication

Conflict resolution

Education

Master’s level licensed clinician (LCSW/LCMHC/LMFT) or RN

3 years care management experience

Job description

Job Details

Location: Cabarrus Center - Concord, NC 28025

Company Mission/Statement: Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Benefits

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale

Starting 55k (Provisional) - 65k (Fully Licensed)

Summary

This position is responsible for the oversight and supervision of the Tailored Care Management (TCM) Specialty Teams. The TCM Specialty Teams provide comprehensive TCM services to identified populations and report directly to the Program Director of TCM Specialty Teams. The role manages all care management operations, ensuring compliance with applicable policies, procedures, regulations and laws, and offers mentoring, coaching, and training to TCM Specialty Team staff.

Responsibilities

• Ensure strict compliance with DHHS TCM Manual, professional standards, IPRS/NC State, Federal Medicaid and Medicare regulations, agency policies and procedures, and provider requirements for TCM.
• Provide clinical direction and supervision to all members of the TCM Specialty Teams.
• Arrange and deliver in‑service training, including best practices, and participate in agency‑wide training programs.
• Monitor TCM performance measures and assure timely completion of paperwork, billing tickets and documentation.
• Collaborate with the Program Director to ensure that all regulatory standards are followed.
• Participate in the selection and hiring of TCM Specialty staff and perform other personnel actions as needed.
• Serve as liaison between the Program Director, the TCM Specialty Teams, center TCM teams, and other agency departments.
• Perform all other duties as assigned by supervisor.

Supervisory Responsibilities

Provide supervision to clinical care managers, extenders (based on ratios in most current DHHS TCM Manual), and administrative oversight to support teams.

Special Attributes

• Strong psychosocial and clinical assessment skills.
• Minimal supervision required regarding time management; able to prioritize work assignments.
• Excellent clinical skills and extensive knowledge base of mental health and substance abuse disorders.
• Excellent communication with professionals and clients/families.
• Ability to make sound decisions in emergency situations.

Qualification Requirements

• Highly motivated and resilient professional.
• Strong negotiation skills.
• Demonstrated leadership and supervisory experience.
• Ability to positively lead change and achieve results.
• Strong clinical decision‑making skills.
• Ability to balance economic, business and operational factors with clinical care responsibilities.
• Preceptor and teaching experience is helpful.
• Strong critical‑thinking/problem‑solving skills.
• Proven conflict management/resolution skills.
• High professional ethics and standards.
• Strong team player and team building skills; ability to collaborate with all levels and areas.
• Strong presentation skills.
• Proven relationship‑building and management skills.
• Ability to effectively and positively influence and persuade.

Education and Experience

Master’s level fully or provisionally licensed LCSW, LCMHC, LPA, LMFT or RN. Three years of experience providing care management, case management, or care coordination to the population served.