TB Hotline Coordinator, Bureau of Tuberculosis Control

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Loan forgiveness

Health insurance

Public sector pension plan

Worksite wellness program

Job summary

NYC Department of Health and Mental Hygiene is seeking a Junior Public Health Nurse to manage the TB Hotline, triage inquiries, and coordinate discharge planning for TB patients. You will use your nursing background to provide accurate information to healthcare providers, hospitals, and the public.

This role emphasizes clear documentation, teamwork, and rapid problem solving in a public health setting. Excellent communication and a willingness to learn TB-specific guidelines are essential, with

Qualifications

• Possession of a valid New York State license as a Registered Nurse is required.
• Excellent interpersonal and customer service skills.
• Willingness to learn infection control principles related to airborne isolation and TB.

Responsibilities

• Answer calls on the TB hotline in the Bureau of TB Control (BTBC).
• Triage and elevate calls to BTBC staff as needed.
• Respond to hospital discharge requests for infectious TB patients.
• Coordinate with BTBC case management for appropriate discharge planning.
• Accurately document hotline interactions and support data collection for operations.

Skills

Nursing license

Interpersonal skills

Customer service

Infection control knowledge

Teamwork

Microsoft Office

Tools

Microsoft Office Suite

Job description

The mission of the Bureau of Tuberculosis Control (BTBC) is to prevent the spread of tuberculosis (TB) and eliminate it as a public health problem in New York City. As the TB Hotline Coordinator (Junior Public Health Nurse), you will manage the Bureau of Tuberculosis Control's primary point of contact for inquiries related to tuberculosis. Leveraging your clinical knowledge and nursing background, you will provide essential support by answering calls from healthcare providers, hospitals, and the public, assessing their needs and providing accurate information.

This role requires excellent communication, sound judgment, and the ability to navigate a range of challenging clinical and logistical scenarios. You will be responsible for triaging calls, coordinating follow-up with internal teams (e.g., case management) and ensuring seamless care transitions, especially regarding hospital discharge for patients with TB. While prior TB-specific experience is not required, you will be expected to quickly develop a working knowledge of tuberculosis, infection control principles, and relevant regulatory guidelines. Your contributions to the hotline, along with your commitment to accurate documentation and efficient communication, will be crucial to facilitating timely access to care and supporting the BTBC's mission.

Duties Will Include But Not Be Limited To

• Answer phone calls to the TB hotline in the Bureau of TB Control (BTBC).
• Triage and elevate calls to appropriate BTBC staff as needed.
• Respond to hospital discharge requests for infectious TB patients.
• Work with BTBC case management staff to ensure appropriate discharge of TB patients from the hospital.
• Accurately document all hotline interactions, including call details, information provided, and any follow-up actions taken. Assist in the collection of data related to hotline operations.

Preferred Skills

• Required: Current New York State Nursing License.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Working knowledge of, or willingness to learn, infection control principles related to airborne isolation and tuberculosis.
• Ability to work effectively as part of a team.
• Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel).
• Strong organizational skills and attention to detail for accurate documentation and record-keeping.

Why You Should Work For Us

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
• a premium‑free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax‑deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347‑396‑6549.

JUNIOR PUBLIC HEALTH NURSE - 51008

Minimum Qualifications

• Possession of a valid New York State license as a Registered Nurse is required.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.