Taxpayer Tech Support Specialist

Neumo; Birmingham (AL); On-site; USD 40,000 - 50,000; Full time

Job summary

Neumo in Birmingham, AL is seeking a FileLocal Call Representative to provide technical support to taxpayers via phone and email. The role emphasizes strong problem solving, clear communication, and guiding users through troubleshooting steps in a customer-facing environment.

Candidates should have at least one year of customer service or tech support experience; help desk experience is a plus. The position involves documenting interactions and collaborating with colleagues to implement

Qualifications

• Minimum of one year of customer service and/or technical support experience.
• Experience in a help desk or call center environment is a plus.

Responsibilities

• Respond to incoming calls and emails, assisting taxpayers with technical support inquiries.
• Diagnose and resolve customer issues using troubleshooting steps.
• Collaborate with peers and development teams to communicate and implement solutions.
• Maintain detailed records of customer interactions and solutions provided.
• Perform other duties as assigned.

Skills

Customer service

Technical support

Communication

Tools

Windows OS

Softphone

Job description

Neumo in Birmingham, AL is seeking a FileLocal Call Representative to provide technical support to taxpayers via phone and email. The role emphasizes strong problem solving, clear communication, and guiding users through troubleshooting steps in a customer-facing environment.

Candidates should have at least one year of customer service or tech support experience; help desk experience is a plus. The position involves documenting interactions and collaborating with colleagues to implement