Taxpayer Support Technician — Hybrid/Remote, Growth Path

Commonwealth Of Pennsylvania; Pittsburgh (Allegheny County); Hybrid; USD 47,000 - 71,000; Full time

Job summary

The Commonwealth of Pennsylvania seeks a Taxpayer Assistance Technician for the Bureau of Collections and Taxpayer Services in Pittsburgh. You will be the helpful voice for tax support, explaining PA tax laws and assisting taxpayers and their representatives.

The role covers account analysis, filing guidance, tax explanations, document processing, and training support. Telework may be available part-time; on-site at the Pittsburgh headquarters if needed.

Qualifications

• Three years of experience in reviewing tax documents and making taxpayer liability decisions, applying tax laws, rules, regulations, policies and procedures.
• Three years of experience in the collection of taxes.
• Any combination of experience and training which provides the applicant with the required knowledge, skills and abilities.

Responsibilities

• Account Analysis: Research and review taxpayer accounts and records in the Department's system to answer inquiries
• Filing Guidance: Answer phone calls and correspondence to assist taxpayers and their representatives with completing tax returns, reports, and other forms
• Tax Explanations: Provide advice on the application of tax laws, rules, regulations, policies or procedures; verify and explain tax liability, penalty, interest, and how these amounts are determined
• Document Processing: Request, gather, and review tax documentation in order to correctly calculate and adjust taxpayer accounts
• Training Support: Help train seasonal and volunteer tax personnel in personal income tax and the property tax/rent rebate program; deliver tax presentations in the private sector

Skills

Tax knowledge

Customer service

Research

Job description

The Commonwealth of Pennsylvania seeks a Taxpayer Assistance Technician for the Bureau of Collections and Taxpayer Services in Pittsburgh. You will be the helpful voice for tax support, explaining PA tax laws and assisting taxpayers and their representatives.

The role covers account analysis, filing guidance, tax explanations, document processing, and training support. Telework may be available part-time; on-site at the Pittsburgh headquarters if needed.