Taxpayer Services Team Lead – Accounts Management

Internal Revenue Service; Fresno (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Internal Revenue Service in Fresno is seeking candidates for Taxpayer Services - Service Center roles in Accounts Management with IDT/Victim Assistance. The position emphasizes leadership, data-driven decision making, and program oversight within the Taxpayer Services division.

Qualified applicants have a year of specialized experience and demonstrate ability to manage resources, implement guidance, and interact with customers effectively. Federal experience may be gained in various sectors.

Qualifications

• One year of specialized experience at a level equivalent to the next lower payband or GS grade in the Federal service.
• Experience applying regulations and guidance to oversee planning, development, and implementation of technical programs specific to the position.
• Experience applying communicative techniques to interact with internal and external customers.
• Leading data analysis and program evaluation to drive performance improvements and operational change.
• Experience gathering, analyzing, and interpreting performance metrics to make data-driven decisions.
• Experience applying basic budget management principles and practices.

Skills

Management experience

Leadership

Data analysis

Communication with customers

Budgeting

Job description

Internal Revenue Service in Fresno is seeking candidates for Taxpayer Services - Service Center roles in Accounts Management with IDT/Victim Assistance. The position emphasizes leadership, data-driven decision making, and program oversight within the Taxpayer Services division.

Qualified applicants have a year of specialized experience and demonstrate ability to manage resources, implement guidance, and interact with customers effectively. Federal experience may be gained in various sectors.