Taxpayer Experience Associate Trainee

Commonwealth-of-Pennsylvania

Harrisburg (Dauphin County)

Hybrid

USD 42,000 - 54,000

Full time

14 days+

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Job summary

Commonwealth of Pennsylvania's Department of Revenue is seeking a Customer Experience Associate Trainee to build a foundation in taxpayer assistance and learn from seasoned professionals. You will help individuals and businesses navigate Pennsylvania tax questions through structured training and hands-on practice.

In this entry-level role, you will respond to questions, review accounts, resolve issues, explain tax rules, assist with form completion, and document interactions to support accurate

Qualifications

One year of experience maintaining fiscal or financial records.
One year of customer service experience.
An equivalent combination of experience and training.

Responsibilities

Customer Assistance: Respond to taxpayer questions with clear information about filings, account issues, and available resources.
Account Review: Examine account details to identify concerns and determine appropriate next steps.
Issue Resolution: Develop solutions for discrepancies and prepare work items when needed.
Information Guidance: Explain relevant tax rules, regulations, and procedures to taxpayers and representatives.
Form Support: Advise individuals and businesses on the proper completion of required tax forms.
Documentation: Record details of taxpayer interactions, adjustments, and outcomes.

Skills

Fiscal records

Customer service

Experience-equivalency

Job description

In this entry-level role, you will respond to questions, review accounts, resolve issues, explain tax rules, assist with form completion, and document interactions to support accurate

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