Tax Support Specialist — Filing & Troubleshooting

Intuit; Evanston (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and escalate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute

Responsibilities

• Answer tax and product questions via phone, chat, or email.
• Guide users through filing steps.
• Troubleshoot common software issues.
• Research solutions using Intuit’s tools and knowledge bases.
• Document interactions and escalate complex cases.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and escalate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute