Tax Support Specialist: Filing & Troubleshooting

Intuit; Des Plaines (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot software issues via phone, chat, or email.

You’ll use Intuit’s knowledge bases to research solutions, escalate complex cases, and stay current on tax changes while contributing insights to product teams.

Qualifications

• Strong tax knowledge and ability to explain tax concepts clearly.
• Excellent communication and active listening in customer interactions.
• Ability to research and resolve questions using available resources.

Responsibilities

• Answer tax and product questions by phone, chat, or email.
• Guide users through filing steps and software navigation.
• Troubleshoot common software issues and document interactions.
• Escalate complex cases to appropriate teams and follow up.
• Stay current on tax changes and communicate insights to product teams.

Skills

Tax knowledge

Customer service

Phone/chat/email support

Research skills

Tools

TurboTax

Knowledge base

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot software issues via phone, chat, or email.

You’ll use Intuit’s knowledge bases to research solutions, escalate complex cases, and stay current on tax changes while contributing insights to product teams.