Tax Support Specialist: Filing Help & Guidance

Intuit; New Haven (CT); On-site; USD 48,000 - 68,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and escalate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes and help millions

Responsibilities

• Answer tax and product questions via phone, chat, or email.
• Guide users through filing steps.
• Troubleshoot common software issues.
• Research solutions using knowledge bases.
• Escalate complex cases.
• Stay current on tax changes.
• Contribute customer insights to product teams.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and escalate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes and help millions