Tax Support Associate

Intuit; Southlake (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, document interactions, escalate complex cases, and contribute customer insights to product teams to help millions file accurately and on time.

Qualifications

• Experience helping customers with tax software.
• Ability to explain tax concepts clearly to users.
• Proficiency with phone, chat, and email support.

Responsibilities

• Answer tax and product questions from customers.
• Guide users through filing steps.
• Troubleshoot common software issues and escalate complex cases.

Skills

Tax software support

Customer support

Research and documentation

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.