Tax Support Associate

Intuit; Mansfield (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot software issues by phone, chat, or email.

Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, document interactions, and escalate complex cases when needed while helping people in Mansfield, Texas file accurately and on time.

Qualifications

• Answer tax and product questions with accuracy
• Guide users through filing steps
• Troubleshoot common software issues via multiple channels

Responsibilities

• Answer tax and product questions via phone, chat, or email
• Guide users through TurboTax filing steps
• Troubleshoot software issues and escalate complex cases when needed

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.