Tax Solution Representative

Colorado Department of Revenue; Colorado; On-site; USD 42,000 - 54,000; Full time

Job summary

The Colorado Department of Revenue is seeking a Tax Examiner I for the Taxpayer Service Call Center. The role focuses on handling tax inquiries, educating taxpayers, and guiding them through forms and procedures.

Training lasts about 3 weeks at the Denver office, with potential to work from home thereafter and occasional travel to Denver. Colorado residency is required at application time.

Qualifications

• High school diploma or GED.
• Two years of customer service experience, with at least six months in accounting, bookkeeping, auditing or tax-administration.

Responsibilities

• Educate inbound callers on tax issues and department policies.
• Analyze complex tax issues affecting accounts in a fast-paced setting.
• Assist callers with filing returns, submitting payments, and accessing tax information online.
• Adapt to changes in statutes and procedures to resolve taxpayer account issues.

Skills

Customer service

Accounting knowledge

Communication

Education

High school diploma or GED

Tools

Tax software

Job description

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

Description Of Job

If you love numbers, you may want to look into our Taxation Division Team! The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service. The Call Center serves over 200,000 customers each year.

What We Do

The Call Center employs representatives trained to address citizens’ tax related inquiries ranging in diversity from sales and marijuana excise tax to wage withholding and income tax. We're hiring a customer service oriented individual with accounting knowledge to be our Tax Examiner I in the Taxpayer Service Call Center!

The Typical Day Of a Tax Examiner I

Our customer focused representatives become highly skilled, trained professionals after receiving up to four months of onsite, comprehensive orientation and training. These employees learn many key aspects of the role of serving as Tax Examiners. For example, instructing taxpayers on completion of applicable forms and documents; making determinations of appropriate tax collection procedures and making authorizations or denials of refunds or assessments. Moreover, the Tax Examiner provides the public with information regarding tax statutes, department policies, procedures and positions on taxes administered by the department by telephone, web messages and issuance of letters.

Our work culture is based on teamwork, accountability, dependability and career growth. In fact, our best employees are excellent communicators, team players, have prior tax accounting experience, and are tech savvy!

As a Call Center Team Member You Will

• Educate inbound callers over the phone on specific and ambiguous tax issues administered by the Department of Revenue when the callers are uncertain about Colorado statutes, policies, and procedures.
• Analyze and understand complex issues affecting their tax accounts in a fast-paced environment while also communicating the situation clearly and effectively in a way that the caller can understand.
• Assist callers with exceptional customer service in utilizing the Department of Revenue or related entity’s websites, tax software, or service portals to file returns, submit payments, access tax information, and many other activities.
• Learn and adapt to changes in statutes, policies and procedures on a frequent basis while being able to also facilitate the resolution of taxpayer account issues in accordance with the state statutes and policies.

These positions are in training for approximately 3 weeks. Examiners may be required to report to the Denver office at 1351 5th St, Denver, CO 80204 for the duration of the training. Once the training has been successfully completed, unless there are circumstances that prevent it, the examiner is expected to move to the work from home environment with occasional requirement to travel to the Denver office. Candidates who live 75 miles or more from the Lakewood location should discuss the travel requirements with the supervisor at the time of interview.

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

Tax Examiner I - H8N1XX

Education/Licensure/Certification/Experience

MINIMUM QUALIFICATIONS:

• High school diploma or General Education Diploma (GED)
• Two (2) years of experience in customer service experience (six months of this experience must include work in accounting, bookkeeping, auditing or tax-administration).

Substitutions