E-File Analyst (Remote)

State of Colorado; Colorado; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

PERA retirement

Health insurance

Disability coverage

Life and AD&D

FSAs

PFML

11 Paid Holidays

Work-Life Discounts

Job summary

The Colorado Department of Revenue is seeking an E-File Analyst in the Taxation Division to advance electronic tax filing and optimize Revenue Online and chatbots. This primarily remote role will support improvements to e-file standards and customer experiences for Colorado taxpayers.

Applicants should have six years of tax or accounting related experience and may combine education with work experience. In-person Howard office meetings in Colorado may be required.

Qualifications

• Six (6) years of relevant experience in taxation and/or accounting, designing and writing electronic reports, gathering business requirements, analyzing, testing, and validating business information systems or in an occupation related to the work assigned to this position
• A combination of related education in Taxation, Accounting, Finance, Business, Economics, Information Systems, Computer Science, and relevant experience in an occupation related to the work assigned equal to six (6) years.

Responsibilities

• Analyze statutory and form changes then translate these changes into electronic return formats.
• Evaluate and improve existing processes, documentation, return schema, and business rules.
• Analyze and improve the customer experience and increase utilization of the online system.
• Add functionality to and improve responsiveness of Revenue Online.
• Interface with outside organizations and work groups to enhance data standards and understand e-file issues.
• Benchmark public and private websites for best practices and develop prioritization for Revenue Online fixes and/or enhancements.
• Assist in the third-party software vendor testing and approval process.
• Research return filings to determine if any submission errors exist that cause a delay in processing.
• Review data in Revenue Online and GenTax to determine where transactional issues occur.
• Communicate with the accounting sections to identify online filing issues that could be prevented by updates to the online filing systems.
• Review user feedback and surveys and propose solutions for issues that taxpayers identify as barriers for online efile.
• Monitor system performance to ensure Gentax processes e-filed returns in a timely manner.
• Manage and respond to inquiries received through departmental email.
• Collaborate with the supervisor to identify system issues and prepare system support tickets.
• Perform User Acceptance Testing, recommend correction and resolve assigned system support tickets.

Job description

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service.

E-Services, under the Taxation Division, is responsible for ensuring the Colorado Department of Revenue implements national and industry standards for income tax, sales tax, and excise tax and fees as it relates to electronic return filing. This unit furthers the Department's goal of offering electronic means to transact business and communicate with the department. E-Services provides central oversight to the Department's Revenue Online, the Sales and Use Tax System (including its GIS component), and the Taxation Division's services in Colorado Interactive’s MyBiz Colorado. This unit also manages the content of and updates to the Division’s automated chatbots.

E-Services is seeking someone who is passionate about helping people as the E-File Analyst. This position exists to implement and advance the various strategies of the Taxation Division that relate to electronic interaction and communication with citizens and taxpayers. Interactions and communications include incorporating national e-file standards into Colorado's electronic tax returns, improving the customer experience in Revenue Online and with various Taxation Division chatbots, and resolving issues related to electronic filings for sales tax and income tax. This position is primarily remote with occasional in person meetings at the Howard office.

What You'll Do:

Development and implementation

• Analyze statutory and form changes then translate these changes into electronic return formats.
• Evaluate and improve existing processes, documentation, return schema, and business rules.
• Analyze and improve the customer experience and increase utilization of the online system.
• Add functionality to and improve responsiveness of Revenue Online.

Coordination with third-party

• Interface with outside organizations and work groups to enhance data standards and understand e-file issues.
• Benchmark public and private websites for best practices and develop prioritization for Revenue Online fixes and/or enhancements.
• Assist in the third-party software vendor testing and approval process.

Systems Management

• Research return filings to determine if any submission errors exist that cause a delay in processing.
• Review data in Revenue Online and GenTax to determine where transactional issues occur.
• Communicate with the accounting sections to identify online filing issues that could be prevented by updates to the online filing systems.
• Review user feedback and surveys and propose solutions for issues that taxpayers identify as barriers for online efile.
• Monitor system performance to ensure Gentax processes e-filed returns in a timely manner.
• Manage and respond to inquiries received through departmental email.
• Collaborate with the supervisor to identify system issues and prepare system support tickets.
• Perform User Acceptance Testing, recommend correction and resolve assigned system support tickets.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1C3XX Analyst III

Minimum Qualifications:

Experience Only:

Six (6) years of relevant experience in taxation and/or accounting, designing and writing electronic reports, gathering business requirements, analyzing, testing, and validating business information systems or in an occupation related to the work assigned to this position

OR

Education and Experience:

A combination of related education in Taxation, Accounting, Finance, Business, Economics, Information Systems, Computer Science, and relevant experience in an occupation related to the work assigned equal to six (6) years.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:

• Previous experience with tax knowledge and tax processing software
• Proficient with Microsoft Office and Google Workspace
• Experience with XML schemas and other tax return reporting standards.
• Analyzing tax laws and translating them into electronic tax forms.
• Experience in analyzing, testing, and validating business systems.
• Excellent customer service skills.
• Ability to manage multiple projects and deadlines.
• Ability to collaborate with subject matter experts.
• Self-starter, including the ability to learn new processes, concepts and develop expertise.
• Self-motivated, self-directed, reliable, and accountable.

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[e-mail]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: [phone]. Phone: [phone]. Email address: [e-mail]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [e-mail].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to:

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.