Tax Services Team Lead

YoungWilliams; Bossier City (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

YoungWilliams seeks a Supervisor for LDOR to lead a team of Customer Service Representatives and Leads in handling inquiries related to billing notices, refunds, and general tax questions. The incumbent will make independent decisions on filing, reporting, and collections procedures while ensuring strict confidentiality and compliance.

The role requires familiarity with LDOR systems (DELTA), filing and payment applications, and LDOR's website.

Qualifications

• Minimum 2 years of college or Business School and familiarity with LA tax laws.
• At least two years of customer service or customer interfacing experience.
• Excellent diction, grammar, voice quality and articulation and proficiency with computer and customer service skills.
• Must be able to work on multiple programs simultaneously (web-based applications, outbound activity, data entry, etc.)
• Knowledge of Microsoft programs, email, and Internet.
• Ability and attitude to provide outstanding customer service to internal and external customers.
• Excellent interpersonal, organizational, and communication skills.
• Commitment to partnership in a positive team environment.

Responsibilities

• Supervise a team of CSRs and CSRLs handling inquiries about billing notices, refunds, or general tax questions.
• Make independent decisions about filing or reporting requirements, assessments, collections procedures, and tax compliance issues.
• Provide training and guidance to staff; handle escalated calls and confidential information.
• Analyze accounts, research taxpayer history, and ensure compliance with tax laws.
• Educate taxpayers or tax professionals on LDOR applications, website usage, forms, and policies.
• Correct records in the DELTA system and adjust assessments as needed.
• Complete mandatory training within deadlines.
• Maintain professionalism and support collaboration with taxpayers, attorneys, CPAs, and financial institutions.

Skills

Customer service

Diction & articulation

Data entry

Multitasking

Microsoft Office

Email

Internet

Education

Two years of college or Business School

Tools

Delta information system (LDOR DELTA)

LDOR filing & payment applications

Job description

YoungWilliams seeks a Supervisor for LDOR to lead a team of Customer Service Representatives and Leads in handling inquiries related to billing notices, refunds, and general tax questions. The incumbent will make independent decisions on filing, reporting, and collections procedures while ensuring strict confidentiality and compliance.

The role requires familiarity with LDOR systems (DELTA), filing and payment applications, and LDOR's website.