Tax Operations Specialist – Brokerage & Compliance

Vanguard; Malvern (Chester County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Vanguard in Malvern, PA is seeking an experienced Tax Operations professional to oversee daily withholding operations for retail brokerage client accounts. This role requires strong analytical skills and the ability to manage complex processes with attention to compliance and service levels.

You will collaborate with Tax Oversight, Compliance, Legal, and IT to implement process improvements, monitor IRS B-Notices, W-8 documentation, and cross-functional controls in a hybrid work environment.

Qualifications

• Undergraduate degree or equivalent required.
• Minimum of three years of related experience.
• Strong analytical and problem-solving skills.
• Demonstrated ability to learn and apply complex concepts, processes, or systems.
• Effective verbal and written communication skills.
• Proven ability to manage detail-sensitive work accurately under time constraints.
• Experience working independently and exercising sound judgment.
• Ability to adapt to changing priorities in a dynamic operational environment.

Responsibilities

• Oversee daily tax-withholding operations supporting retail brokerage client accounts.
• Manage processes and provide oversight to ensure regulatory and service level objectives are consistently achieved.
• Understand unique rules applicable to Broker Dealer business related to required filings from tax agencies.
• Ensure regulatory, compliance, and service-level objectives are consistently achieved.
• Monitor automated withholding processes and identify, investigate, and resolve exceptions or operational issues.
• Support oversight of IRS B-Notice programs, including client resolution activities related to backup withholding requirements.
• Assist with foreign withholding and non-resident alien (NRA) tax processes, including W-8 documentation requirements.
• Support levy-processing activities requiring coordination across clients, taxing authorities, and internal business partners.
• Facilitate and maintain operational controls, ensuring appropriate documentation and evidence are completed accurately and on time.
• Analyze operational risks and proactively identify opportunities for process improvements and increased efficiency.
• Partner with Tax Oversight, Compliance, Legal, Enterprise Risk Management, technology teams, vendors, and business stakeholders to ensure accurate execution of tax-related activities.
• Support testing, validation, and implementation of process and system enhancements.
• Resolve complex client and operational issues with sound judgment and attention to risk.
• Operate as a trusted resource for complex issues and serve as a bridge between individual contributors and management.

Skills

Bachelor’s degree or equivalent

3+ years experience

Analytical skills

Problem solving

Communication skills

Detail-oriented

Independent work

Adaptability

Education

Undergraduate degree or equivalent

Job description

Vanguard in Malvern, PA is seeking an experienced Tax Operations professional to oversee daily withholding operations for retail brokerage client accounts. This role requires strong analytical skills and the ability to manage complex processes with attention to compliance and service levels.

You will collaborate with Tax Oversight, Compliance, Legal, and IT to implement process improvements, monitor IRS B-Notices, W-8 documentation, and cross-functional controls in a hybrid work environment.