Tax Operations Assistant Chief

State of Connecticut - Department of Revenue Services; Hartford (CT); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The State of Connecticut, Department of Revenue Services is seeking a Tax Operations Assistant Chief to oversee the Registration, Accounting, and Financial Units within the Operations Division. This internal agency role focuses on directing staff, improving processes, and ensuring compliance with tax statutes while aligning with agency goals.

Based in Hartford with a hybrid schedule, the position emphasizes leadership, program development, and collaboration across divisions to advance efficient

Qualifications

• Considerable knowledge of and ability to apply relevant state and federal laws, statutes and regulations.
• Knowledge of financial data systems and accounts receivable operations.
• Experience with registration and processing of tax documents.
• Strong interpersonal and written communication skills.

Responsibilities

• Assist in administration of staff and operations of the Operations Division.
• Direct staff in Processing, Registration, Accounts Receivable and Corrections subdivisions.
• Support budgeting, policy development and program evaluation for the division.
• Contribute to staff scheduling, performance standards and staffing levels.
• Lead recruitment and hiring efforts for division staff.

Skills

State & federal laws

Financial data systems

Registration processing

Accounts receivable

Management principles

Communication skills

Job description

Introduction

The State of Connecticut, Department of Revenue Services (DRS) has an exciting opportunity for a Tax Operations Assistant Chief in the Registration/myconneCT /Financial Units, within the Operations Division of the Operations Bureau.

As an internal, agency only recruitment, this position is only open to employees within the Department of Revenue Services.

Position Highlights

This is a hybrid position with a Monday-Friday schedule.

Work schedules determined based on operational needs.

About Us

The mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well‑being of the state; and provide a positive and professional workplace.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Revenue Services, Operations Division this class is accountable for assisting the Tax Operations Chief in the administration of the programs and operations of the division.

EXAMPLES OF DUTIES

• Assists in administration of staff and operations of the Operations Division including direction of staff in the Processing, Registration, Accounts Receivable and Corrections subdivisions in receiving and processing of all state tax returns and corresponding documents, timely deposit of all state tax revenue, generation of bills, credits and refunds, registering Connecticut businesses and issuing appropriate permits and licenses, maintenance of internal accounting system and execution of programs designed to ensure accuracy and validity of all taxpayer information
• Assists in development, implementation and evaluation of division policies, goals and objectives
• Assists in design and development of division programs and activities
• Assists in implementation of new procedures and procedural revisions
• Assists in determining appropriate staffing levels and directs management and coordination of staff
• Assists in design and implementation of performance review standards for division staff
• Assists in preparation of division budget
• Maintains contacts with individuals within and outside of division who might impact on policy or program activities
• Assists the Chief in determining impact and implementing changes to ensure conformance with applicable state laws and department policy
• Leads the recruitment and hiring of staff, including outreach, interview and selection
• May assist in drafting proposed legislation covering tax statutes
• Performs related duties as required

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of and ability to apply relevant state and federal laws, statutes and regulations; financial data systems; registration, processing, examination and accounts receivable operations; Knowledge of and ability to apply management principles and practices; accounting and auditing techniques and principles; Considerable interpersonal skills; oral and written communication skills.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in technical work in taxation or a large computerized financial record keeping system.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a supervisory capacity.

NOTE: Supervisory capacity is defined as scheduling, assigning, overseeing work and establishing performance standards for professional staff. For state employees this experience is interpreted at the level of a Tax Operations Unit Supervisor.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree in business administration, accounting or taxation may be substituted for one (1) additional year of the General Experience.

This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.

PREFERRED QUALIFICATIONS

• Experience with project and time management skills while also prioritizing multiple tasks and responsibilities
• Experience leading staff, managing productivity and establishing measurable goals
• Experience in increasing efficiency through process improvement techniques
• Experience implementing change through communication, research, leadership and analytical skills
• Experience managing and collaborating throughout all levels of a diverse staff to achieve common goals

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all‑inclusive of every task and/or responsibility.