Revenue Services Tax Supervisor

State of Connecticut - Department of Revenue Services; Hartford (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

The Department of Revenue Services in Connecticut is recruiting for a Revenue Services Tax Supervisor on the Electronic Warrant Team within the Enforcement Unit of the Collection & A&R MGT Division. This internal posting is limited to current agency employees.

The role oversees program development, staff supervision, and coordination of tax operations, with emphasis on fraud programs, audits, and cross-unit collaboration. Qualified applicants bring extensive tax administration experience.

Qualifications

• Nine years of experience in technical accounting, auditing, tax administration, tax collection, tax enforcement or computerized financial recordkeeping systems involving the interpretation and application of tax laws and fiscal principles.
• One year of General Experience must have involved responsibility for complex tax audits, collections or tax administration (or equivalent state classifications).
• Substitutions allowed: college training in accounting; Master's in accounting; CPA/Certified Internal Auditor or Certificate in Management Accounting.

Responsibilities

• Coordinates development and implementation of various programs.
• Supervises various programs to ensure uniformity and accuracy.
• Assists in directing, planning and coordinating work of assigned staff.
• Schedules, assigns, oversees and reviews work of staff.
• Provides staff training and assistance.
• Conducts performance evaluations.
• Determines priorities and plans unit work.
• Establishes and maintains unit procedures, develops or makes recommendations and assists in implementing new policies to be used in the auditing, collection or registration and processing of tax returns.
• Acts as a liaison with other operating units, agencies and outside officials regarding unit policies and procedures.
• Prepares and maintains narrative, financial and statistical reports on audit assessment, overdue revenue or registration/processing production.

Skills

Tax administration

Supervisory ability

Interpersonal skills

Oral and written communication

Job description

Introduction

The State of Connecticut, Department of Revenue Services (DRS) has an exciting promotional opportunity for a Revenue Services Tax Supervisor. This position is on the Electronic Warrant Team in the Enforcement Unit, within the Collection & A&R MGT Division of the Operations Bureau.

As an internal, agency only recruitment, this position is only open to employees within the Department of Revenue Services.

About Us

The mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full‑time service or full‑time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

After You Apply

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Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

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The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

This employer may participate in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization.

QUESTIONS? WE'RE HERE TO HELP

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jake Ferrari at [e-mail].

Purpose of Job Class (Nature of Work)

In the Department of Revenue Services this class is accountable for assisting in planning, supervising and coordinating a major tax unit.

Examples of Duties

• Coordinates development and implementation of various programs;
• Supervises various programs to ensure uniformity and accuracy;
• Assists in directing, planning and coordinating work of assigned staff;
• Schedules, assigns, oversees and reviews work of staff;
• Provides staff training and assistance;
• Conducts performance evaluations;
• Determines priorities and plans unit work;
• Establishes and maintains unit procedures, develops or makes recommendations and assists in implementing new policies to be used in the auditing, collection or registration and processing of tax returns;
• Acts as a liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
• Prepares and maintains narrative, financial and statistical reports on audit assessment, overdue revenue or registration/processing production;
• Assists in administration of fraud programs;
• Recommends changes to existing tax legislation and regulations;
• Interprets and monitors tax administration functions in accordance with established policy and legislative intent;
• Consults with and advises agency personnel on policy, operations and procedures;
• Advises taxpayers on various State statutes and regulations;
• May oversee special projects in response to legislative initiatives, such as floor taxes, rebates, or amnesty programs;
• May serve as a subject matter expert for agency-wide initiatives;
• May represent the agency at meetings of special groups such as CPAs, attorneys, etc.;
• May conduct hearings and conferences with taxpayers and their representatives involved in disputed tax and audit matters;
• May analyze, review and make recommendations on ways to improve the administration of multiple tax types;
• May perform long‑range financial and programmatic strategic analysis, planning and program evaluation;
• May provide input into the impact of budgetary proposals and legislative changes;
• Performs related work as required.

Knowledge, Skill and Ability

• Considerable knowledge of principles and practices of accounting and auditing or tax administration; tax statutes of Connecticut; principles and methods of modern professional management;
• Considerable interpersonal skills; oral and written communication skills;
• Considerable ability to interpret and apply laws and regulations; prepare comprehensive written reports;
• Ability to utilize EDP systems for financial analysis and management;
• Supervisory ability.

Minimum Qualifications – General Experience

Nine (9) years of experience in technical accounting, auditing, tax administration, tax collection, tax enforcement or computerized financial recordkeeping systems involving the interpretation and application of tax laws and fiscal principles.

Minimum Qualifications – Special Experience

One (1) year of the General Experience must have involved responsibility for conducting complex tax audits, collections or tax administration; note: For state employees this experience is interpreted at the level of a Revenue Examiner 4, Tax Operations Unit Supervisor, or Tax Collection Supervisor.

OR

Two (2) years of the General Experience must have involved responsibility for conducting complex tax audits, collections or tax administration; note: For state employees this experience is interpreted at the level of a Revenue Examiner 3, Tax Corrections Principal Examiner, Tax Collection Assistant Supervisor, Tax Hearings Officer or Tax Appellate Officer.

Minimum Qualifications – Substitutions Allowed

• College training in accounting may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one‑half (1/2) year of employment up to a maximum of four (4) years.
• A Master's degree in accounting may be substituted for one additional year of the General Experience.
• Examination requirements met in any of the following may be substituted for one (1) year of the General Experience: Certified Public Accountant, Certified Internal Auditor or Certificate in Management Accounting.
• One (1) year of experience as a Revenue Examiner 4, Tax Operations Unit Supervisor, or Tax Collection Supervisor may be substituted for the General and Special Experience.

Preferred Qualifications

• Experience using the CTax system for tax collections.
• Experience with the Electronic Warrant collection processes and case resolution options.
• Experience working multiple tax types administered by DRS.
• Experience managing and monitoring collection inventory aging.
• Experience working independently.
• Experience handling escalated taxpayer complaints.
• Experience running meetings effectively.
• Experience managing competing priorities and meeting deadlines.
• Experience motivating a team to achieve objectives.
• Experience conducting employee performance evaluation.

Special Requirements

• Incumbents in this class may be required to travel.
• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Acknowledgement

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all‑inclusive of every task and/or responsibility.