Personal Property Specialist I

Roanoke County, Virginia; Roanoke (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Roanoke County seeks a dedicated staff member to process personal property taxes and assist taxpayers with inquiries. You will maintain tax accounts, ensure proper valuation of vehicles and other property, and file items for tax assessment purposes.

Responsibilities include handling inquiries, updating records, and assisting with DMV reports. High school diploma required; two years of related experience in customer service or taxation preferred.

Qualifications

• High school or equivalent required.
• Preferred business school or college level courses.
• Two years of related experience in customer service and taxation is preferred.

Responsibilities

• Greet visitors and handle inquiries with excellent customer service.
• Maintain accurate personal property tax accounts per state law.
• Scan and file tax information, assign to accounts/years.
• Assess personal property for valuation and handle tax records.
• Process and respond to complaints; resolve taxpayer issues.
• Assist with DMV and department reports; support team as needed.
• Perform other duties as assigned.

Skills

Customer service

Taxation knowledge

Communication skills

Analytical thinking

Multi-tasking

Independent work

Data organization

Education

High school diploma or equivalent

Business school or college courses (preferred)

Tools

Office software

Automated property tax systems

Job description

General Description

Under the general direction of the designated supervisor, processes personal property taxes for the County. This position assists taxpayers with related tax inquiries, maintains personal property tax accounts, and files items for taxpayers for tax assessment purposes.

• Hours Required for this position: 40

General Description

Under the general direction of the designated supervisor, processes personal property taxes for the County. This position assists taxpayers with related tax inquiries, maintains personal property tax accounts, and files items for taxpayers for tax assessment purposes.

• Hours Required for this position: 40

Essential Job Functions

• ~ Greets all visitors (in person or phone) to the department, accepts inquiries, ascertains nature of business and assists or re-directs as appropriate while providing excellent customer service
• ~ Maintain accurate personal property tax accounts, in compliance with the Virginia State Code, County ordinances and office policy and procedures
• ~ Scan/file personal property tax information and assign to proper account/year
• ~ Ensures all personal property is properly assessed; ascertains fair market value for personal property which consists of motor vehicles, trailers, campers, mobile homes, and boats
• ~ Assesses vehicles for taxation; coordinates and maintains tax abatement records
• ~ Adjusts existing tax accounts to reflect changes to mailing address, situs, ownership, and Personal Property Tax Relief Act status
• ~ Processes and answers complaints; resolves customers issues; and corresponds with taxpayers concerning tax issues and problems
• ~ Completes special projects as assigned, independently or as a member of a team
• ~ Works with supervisor to complete DMV and apartment reports
• ~ Handles inquiries and collects data from the public regarding personal property
• ~ Operates a variety of office equipment and software
• ~ Review applications, and forms for conformity with established procedures
• ~ Appears in court as needed
• ~ Provides assistance to other tax clerks
• ~ Performs other duties as assigned

Requirements/Preferences

Education

Required: High school or equivalent

Preferred: Business school or college level courses

Experience

Preferred: Two (2) years of related experience in customer service, taxation

Certifications/Licenses

Valid Virginia driver’s license

Encouraged to enroll in the Master Deputy program through the Weldon Cooper center at UVA.

Knowledge, Skills And Abilities

• Knowledge of taxation methods.
• Knowledge of principles and practices related to customer service.
• Knowledge of discovery methods and resources.
• Knowledge of the use and operation of automated systems.
• Skill in communicating clearly, concisely, and effectively, both orally and in writing.
• Ability to analyze financial and business statements, records, and tax returns.
• Ability to identify, analyze, and resolve problems.
• Ability to analyze facts, legal precedents, and determine correct response.
• Ability to multi-task and prioritize work as deadlines dictate.
• Ability to recognize and respond to needs resulting from department workloads, deadlines, and staffing levels.
• Ability to work well independently.
• Ability to organize information.

Supervisory Responsibilities

None

Additional Requirements

Subject to a complete criminal history background search with acceptable results. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description