Revenue Collection Agent (CD)

Hanover County Government; Virginia (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Hanover County Government is seeking an Revenue Collections Agent to perform investigative and office work collecting delinquent personal property, real estate, state taxes, dog license fees and returned checks for county departments.

The role involves analyzing difficult tax accounts, appearing in court to obtain judgments, assisting taxpayers with payment plans and enforcing payment of delinquent taxes, while maintaining accurate records and correspondence.

Qualifications

• High school diploma or equivalent; two years of customer service preferred.
• Ability to interact positively with the public and maintain professional relationships.
• Knowledge of laws relating to delinquent tax collection.
• Strong oral and written communication skills.
• Basic computer skills including MS Office and general records maintenance.
• Experience researching addresses and employment to aid in collection.

Responsibilities

• Analyzes the more difficult tax accounts to determine the best means of collection and maintains a follow-up file on these.
• Appears in court for the County to obtain judgments.
• Assists taxpayers with difficult or unusual problems regarding payments.
• Explains requirements for compliance with the laws concerning enforcement of payment of delinquent taxes.
• Handles correspondence dealing with complex problems and questions of tax liability.
• Initiates tax liens and summonses.
• Maintains records on all delinquent taxes collected.
• Researches delinquent accounts for correct addresses, employment and banking data to aid in collection.
• Assists taxpayers in working out payment plans based upon ability and legal requirements.
• Performs related work as assigned.

Skills

Public interaction

Tax laws knowledge

Oral and written communication

MS Office

Record keeping

Address and employment research

Education

High school diploma or equivalent

2+ years customer service experience

Tools

Microsoft Office

Job description

General Description:

This is an administrative position. The incumbent performs investigative and follow-up field and office work in collecting current and delinquent personal property and real estate taxes, State income taxes, dog license fees and returned checks and collections for various County Departments.

Organization:

The Revenue Collections Agent reports to a Business Manager and supervises no staff.

Essential Functions:

• Analyzes the more difficult tax accounts to determine the best means of
  collection and maintains a follow-up file on these.
• Appears in court for the County to obtain judgments.
• Assists taxpayers with difficult or unusual problems regarding payments.
• Explains requirements for compliance with the laws concerning
  enforcement of payment of delinquent taxes.
• Handles correspondence dealing with complex problems and questions of
  tax liability.
• Initiates tax liens and summonses.
• Maintains records on all delinquent taxes collected.
• Researches delinquent accounts for correct addresses, employment and
  banking data to aid in collection.
• Assists taxpayers in working out payment plans based upon ability and
  legal requirements.
• Performs related work as assigned.

Working Conditions:

• A. Hazards
  • None Known
• B. Environment
  • Office
• C. Physical Effort
  • Minimal
• D. Non-exempt

Knowledge, Skills and Abilities:

Ability to interact positively with the public is required. General knowledge of the laws pertaining to the collection of delinquent accounts. Excellent oral and written communication skills. General computer literacy or skills preferably in Microsoft Office computer programs is desired. Basic knowledge of records maintenance and ability to maintain general office records. Ability to establish and maintain effective working relationships with County officials, employees and the general public.

Education, Experience and Training:

High school or equivalent required with at least two (2) years’ customer service experience preferred – OR – Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable.

Special Conditions:

• Serves at the will of the Treasurer
• Criminal Records Check, including fingerprinting
• Twelve-month probationary period

Revision Date:

July 2008