Tax Center Customer Care Agent

Lee County Tax Collector; Fort Myers (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off & Holiday pay

Medical, Dental, Vision

Florida Retirement System withEmployer

Company paid Life Insurance

Pet Insurance

Training & Development; Tuition Reimb.

Employee Assistance Program; Legal and

Job summary

Lee County Tax Collector is seeking a Call Center Representative in Fort Myers to deliver warm customer service and assist residents with payments and inquiries. You will handle payments by phone or mail, update records, and help ensure accurate processing in a busy call center.

The position emphasizes teamwork, adherence to procedures, and ongoing skills development; benefits include retirement, insurance, and paid time off.

Qualifications

• High school diploma or GED plus experience in customer service or call center and cash handling, or an equivalent combination.
• Proficiency in Microsoft Office and a valid Florida driver’s license; a second language is a plus.

Responsibilities

• Guides customers on tax collector services and procedures; processes payments via phone or by mail; posts payments to accounts.
• Performs audits and verifications to ensure funds are processed correctly; balances daily revenues with end-of-day totals.
• Responds to customer requests or concerns and initiates problem resolution.
• Performs general clerical tasks; maintains and updates customer records.
• Collaborates with management and partner agencies to coordinate work and resolve issues.
• Stays up to date on policies, procedures and agency updates.
• Other duties as assigned.

Skills

Customer service

Cash handling

Microsoft Office

Communication

Education

High school diploma or GED

Bachelor’s degree in business management or related field

Tools

Driver’s license

Job description

Lee County Tax Collector is seeking a Call Center Representative in Fort Myers to deliver warm customer service and assist residents with payments and inquiries. You will handle payments by phone or mail, update records, and help ensure accurate processing in a busy call center.

The position emphasizes teamwork, adherence to procedures, and ongoing skills development; benefits include retirement, insurance, and paid time off.