Part-Time Front Desk & Customer Resource Specialist

Leetc; Fort Myers (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Lee County Tax Collector is hiring a part-time Customer Resource Representative in Fort Myers to greet customers, check in appointments, and assist walk-ins. You will guide customers, manage service tickets, and help keep the lobby organized while delivering a friendly, efficient experience.

The role emphasizes strong communication, multi-tasking, and a customer-first mindset. Proficiency in Microsoft Office and a Florida driver’s license are required; Saturday and weekend shifts may be involved.

Qualifications

• High school diploma or GED required; customer service or call center experience preferred.
• Cash handling experience is preferred.
• Proficiency in Microsoft Office and valid Florida driver's license required.

Responsibilities

• Be the first hello! Welcome customers, check in appointments, and assist walk-ins.
• Keep Things Moving! Guide customers, manage service tickets, and maintain an organized lobby.
• Deliver 5-Star Service! Answer questions and help customers find the services they need.
• Be a Problem Solver! Review documents, process basic transactions, and schedule appointments.
• Team Up! Support coworkers, monitor lobby, and help with daily office operations.

Skills

Microsoft Office

Cash handling

Foreign language proficiency

Customer service

Education

High school diploma or GED

Job description

Lee County Tax Collector is hiring a part-time Customer Resource Representative in Fort Myers to greet customers, check in appointments, and assist walk-ins. You will guide customers, manage service tickets, and help keep the lobby organized while delivering a friendly, efficient experience.

The role emphasizes strong communication, multi-tasking, and a customer-first mindset. Proficiency in Microsoft Office and a Florida driver’s license are required; Saturday and weekend shifts may be involved.