Tax-Advantaged Solutions Associate

State Employees' Credit Union; Raleigh (NC); Hybrid; USD 42,000 - 58,000; Full time

Job summary

State Employees' Credit Union in Raleigh, NC is seeking a Tax-Advantaged Solutions Associate to provide operational and quality control support while developing expertise in IRAs, HSAs, and education savings plans. You will handle basic withdrawals, conversions, and routine inquiries, with training on retirement frameworks.

The role emphasizes accuracy, customer service, and learning IRS codes and internal policies within a credit union environment.

Qualifications

• High school diploma/GED with 2 years of relevant experience.
• Proficient with Microsoft Office; comfortable with data entry and basic formulas in Excel.
• Strong data entry accuracy and basic mathematical verification.
• Excellent verbal and written communication with a customer-centric focus.
• Ability to quickly learn complex compliance rules and understand impact of transactions.

Responsibilities

• Respond to fundamental member and branch inquiries regarding tax-advantaged accounts with courteous, accurate information.
• Perform routine quality control audits on daily system maintenance logs and document images to ensure compliance.
• Process standard transactional requests including basic withdrawals, conversions, QCDs, and recurring distributions.
• Rebalance departmental GLs daily and resolve rejected system entries or adjustment requests.
• Actively study retirement account mechanics through structured training.

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Position Overview: The Tax-Advantaged Solutions (TAS) Associate provides fundamental operational and quality control support for the department while undergoing active development to master the compliance rules and administrative procedures governing IRAs, HSAs, retirement plans, and education savings plans. This role handles baseline transaction processing (such as withdrawals and basic conversions), reconciles general ledgers, corrects minor transaction errors, and handles tier-1 service inquiries from branches and members.

Essential Responsibilities

• (30%) Entry-Level Support & Inquiries: Respond to fundamental member and branch inquiries regarding tax-advantaged accounts. Provide courteous, accurate information on basic administrative rules surrounding account openings, withdrawal forms, core contribution limits, and distribution choices.
• (25%) Transactional Quality Control: Perform routine quality control audits on daily system maintenance logs, newly opened IRA/HSA document images, and missing beneficiary data fields to ensure total compliance.
• (25%) Routine Department Operations: Process standard transactional requests, including basic withdrawals, account conversions, Qualified Charitable Distributions (QCDs), and automated recurring distributions. Rebalance departmental general ledgers (GLs) daily and resolve rejected system entries or adjustment requests.
• (10%) Retirement Framework Onboarding: Actively study and cultivate functional working knowledge regarding retirement account mechanics (IRAs, TSERs, ORP, NC 401(k), 457, 403(b)) through structured training.
• (10%) Regulatory Compliance Training: Dedicate focused effort to understanding IRS codes, compliance regulations, and credit union policies regarding tax-advantaged asset administration and where to retrieve authoritative internal references.

Required Education & Experience (Knowledge, Skills, & Abilities)

• High school diploma/GED and 2 years of professional office, financial services, or customer service experience.
• Proficient with Microsoft Office suite, showing specific comfort navigating data entry and basic formulas in Excel.
• Strong data entry accuracy and basic mathematical verification skills.
• Excellent verbal and written communication skills with a customer-centric attitude.
• Ability to quickly learn complex compliance rules and grasp how transactions (such as early withdrawals or withholding options) affect the owner financially.

Preferred Education & Experience (Knowledge, Skills, & Abilities)

• Bachelor’s degree in Business, Finance, Accounting, Tax Prior experience working in banking, credit unions, insurance, or basic tax preparation fields.
• Familiarity with financial accounts or basic retirement account administration rules is a strong plus, though comprehensive training is provided.

Job Environment & Physical Requirements

• Primary work location at an SECU facility in the Raleigh area, with remote work available as business needs and management allow.
• Prolonged periods of sitting, computer use, and telephone/video communication.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.