Tasting Room Lead, Trinchero Napa Valley

Trinchero Family Estates; St. Helena (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

PTO

Wellness programs

Fertility benefits

Job summary

Trinchero Family Estates in Napa Valley seeks a Tasting Room Lead to support the day-to-day operations of the Tasting Room and deliver an elevated hospitality experience that exceeds guests’ expectations. Reporting to the DTC Manager, this role combines supervision, sales, and guest relations.

Key duties include supervising tasting room staff, scheduling, supporting promotions and events, managing inventories and POS transactions, and helping promote Wine Club membership to boost sales.

Qualifications

• High School diploma or equivalent required.
• 2-3 years of winery hospitality experience in sales or related field.
• 1+ year in a lead role preferred.

Responsibilities

• Supervise Tasting Room staff, including scheduling lunches and breaks, group tastings, and special projects.
• Open/close duties when needed and assist with register closure and deposit recaps.
• Communicate essential Company information to staff weekly.
• Monitor training and development of tasting room personnel, including temps.
• Promote Wine Club memberships to increase sales.
• Sell wine and retail products to meet sales goals.
• Assist with promotions, tours, tastings, and events in the Tasting Room.
• Maintain displays for promotions and décor; oversee merchandise.

Skills

Communication

Sales

Leadership

Inventory management

Problem solving

Math skills

Computer skills

Time management

Customer service

Education

High School diploma

Tools

POS systems

Job description

Select how often (in days) to receive an alert:

Department: Marketing

Workplace Location: On-Site

Job Summary:

Reporting to the DTC Manager, the Tasting Room Lead will support the day-to-day operations of the Trinchero Napa Valley Tasting Room, while ensuring an elevated hospitality experience that exceeds guests’ expectations. Trinchero Napa Valley is the flagship, estate-driven pinnacle brand for the Trinchero family. Team members at TNV are an extension of the family’s approach to wine, community, and superlative hospitality.

Essential Functions:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Assist with supervision of Tasting Room & staff including scheduling (lunches, breaks, etc.),group tastings and special projects
• In the absence of the Tasting Room Manager or Assistant Manager, open & close as needed or scheduled including closing out registers and assisting with deposit recaps for Accounting.
• Support Management team in weekly communications to Tasting Room staff of all current necessary Company information
• Monitor training and skill development of all tasting room personnel (including temps)
• Support the education of promoting the Wine Club Membership program to increase sales
• Effective selling of wine (presentation & pouring) and retail products to reach the sales goals
• Assist with special promotions/projects, tour, tasting and events in the Tasting Room
• Assist with the displays of special promotions, seasonal décor and all other merchandise
• Monitor and assist with all POS transactions and daily cash reconciliations
• Assist with direct shipping orders/fulfillment
• Assist in receiving new merchandise and ensure accuracy of products
• Monitor and assist with monthly and annual inventory requirements
• Complete all requisitions & tracking necessary for inventory control including GL coding
• Inspect Tasting Room daily and maintain cleanliness, and aesthetic standards.
• Monthly credit card reconciliation for purchases made for Tasting Room

Qualifications:

• Education: High School degree or equivalent required
• Experience: 2-3 years’ experience in winery hospitality, sales or related field required, 1 or more year in a lead role preferred
• Excellent verbal and written communication skills
• Effective problem-solving skills
• Strong analytical, math skills and computer skills
• Effective sales and customer service skills delivering increased sales
• Excellent organizational and time management skills
• Able to interact effectively with wide range of contacts, i.e. the public, co-workers and members of other departments

Working Conditions:

• Retail and office environment
• Regular working schedule to include weekends and holidays
• Long and irregular hours during peak seasons and/or special events
• Moderate to heavy physical work (moving wine cases and retail supplies, setting up for special events)
• Able to lift at least 50 pounds (case of wine)
• Standing for long periods of time (8 hours per day)
• Work site may be any one of Trinchero Family Wine & Spirits Estates facilities (rotation)
• Comply with Company safety regulations

Salary Range: $28.00- $32.00

The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location.TFE offers a comprehensive benefits package that includes medical, dental, vision, life insurance coverage, disability benefits, PTO, wellness programs and fertility and family building benefits. We also provide a 401(k) plan where TFE may make a discretionary profit-sharingcontribution.

Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nearest Major Market: Napa
Job Segment: Event Planning, Hospitality