Tasting Room Host

Tasting Room Expo; Oregon (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Tasting Room Host to deliver exceptional service and create memorable experiences for guests. This part-time role requires a passion for wine, strong communication skills, and the ability to multitask effectively in a dynamic environment. You will engage with guests, educate them about wines, and assist in organizing events, all while maintaining a welcoming atmosphere. If you thrive in a customer-centric role and enjoy sharing your knowledge of wine, this opportunity is perfect for you. Join a dedicated team and contribute to a unique winery experience that celebrates the art of winemaking.

Qualifications

• Passionate about wine with strong customer service skills.
• Ability to multi-task and maintain professionalism in a busy environment.

Responsibilities

• Greet and host guests, creating memorable experiences.
• Assist with tasting room setup and breakdown, ensuring cleanliness.
• Support events and manage guest inquiries effectively.

Skills

Customer Service

Wine Knowledge

Communication Skills

Attention to Detail

Multi-tasking

Education

High School Diploma

Tools

Microsoft Outlook

Job description

Benton-Lane Winery is seeking a Tasting Room Host. The Tasting Room Host provides consistently professional and authentically welcoming service to winery guests. This role supports the Tasting Room Lead on administrative tasks in the daily running of the tasting room, wine club member and everyday customer support, as well as organization of winery events. The Host greets, hosts, educates our guests, shares our unique story and invites our guests to purchase wines and join our membership program. Responsible for all aspects of the guest experience, from set-up to breakdown of the necessary experience elements. To be successful in this role, this person possesses a customer-centric attitude, has strong attention to detail, and can successfully multi-task without compromising on service or professionalism. This is a part-time role of 2 to 3 days per week depending on the season, weekends are required. Benton-Lane is located in Monroe, Oregon, which is about 20 mins from both Corvallis and Eugene.

Essential Duties

1. Personally greet, host and execute best-in-class experiences for all guests including members.
2. Creates memorable experiences for guests and members, through educating guests about our estate, wines, history, and wine making and wine growing techniques.
3. Acts as a concierge for guests, answering questions and providing recommendations for local restaurants, wineries, activities etc.
4. Responsible for set up, and breakdown of tasting room daily, including set up for tastings for groups of all sizes.
5. Assists with routine housekeeping of tasting room, maintaining spaces clean and orderly for guests and staff.
6. Assists Tasting Room Lead with organizing and executing Wine Club and Tasting Room events.
7. Executes the membership strategy set by the DTC leadership team at the site (reduce attrition, meet membership goals, increase loyalty, etc.)
8. Steps in as back up lead when Tasting Room Lead is not available.
9. Assists with training and onboarding of incoming staff on systems, service, and wine.
10. Focuses on achieving team and individual goals for sales and wine club conversion each month, as set out by management.
11. Assists with inventory count and rotation.
12. Handles routine transactions, updates reservation calendar, and member information in the POS system.
13. Quickly and effectively resolve guest service issues; possesses the innate ability to turn guest service problems into opportunities.
14. Closely work with management to accommodate VIP requests.
15. Participates in company sponsored wine education and development opportunities.

Requirements

1. Well versed and passionate about wine. Seeks to attain wine knowledge ranging from the wine industry, farming and production. Deploys that knowledge to build rapport and educate our guests and members.
2. Weekends required.
3. Competency with Microsoft Outlook is a plus.
4. Participates & if asked, helps plan company gatherings.
5. Excellent verbal and written communication skills, including listening. Confident communicator with small and large groups alike.
6. Highly dependable; acute attention to detail.
7. Professional appearance, demeanor, and enthusiasm.
8. Does not tire of repetitive tasks.
9. Additional duties and responsibilities as assigned by management.
10. Respectful, mature and kind.

Physical Requirements

1. Ability to lift and carry up to (50 Lbs).
2. Must be at least 21 years of age.
3. Ability to perform physically demanding tasks outdoors in changing weather conditions.
4. Ability to work a flexible schedule, including weekends, holidays and periodic overtime.
5. Able to stand for long periods of time.
6. Able to walk on flat and sloped terrain.
7. Requires the ability to sit bend, stoop, twist and walk over uneven surfaces for prolonged periods of time.

The Huneeus Vintners family of estates is a collection of wineries and vineyards whose shared vision is guided by the founding philosophy of Agustin and Valeria Huneeus. This philosophy is defined by attentive farming and reverence for the land. The collective experience of our estate team members adds deep value to every Huneeus Vintners property, as we build long-lasting legacies together. Caring for our vineyards with the highest standards delivers fine wines from the most highly regarded growing regions in California and Oregon: Quintessa, Illumination, Favia, Faust, and Leviathan in the Napa Valley, Flowers Vineyard and Winery in the Sonoma Coast and Benton-Lane in the Willamette Valley.

Equal Employment Opportunity

Huneeus Vintners LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.