TASTING ROOM CASHIER

Bottaia Winery; Temecula (CA); On-site; USD 19,000 - 26,000; Full time

Job summary

Bottaia Winery in Temecula is seeking a Tasting Room Cashier to warmly welcome guests and wine club members, process transactions at the cashier station, and guide guests through the tasting experience.

This fast-paced role emphasizes outstanding service, proactive selling of wine and merchandise, and strong communication. Availability on weekends and holidays is required, with 11:00 AM–6:00 PM shifts and occasional events. Compensation includes $16.90 hourly plus commissions.

Qualifications

• Must be 21 and over.
• Ability to stand for long periods indoors/outdoors.
• Lift up to 40–50 lbs. on a consistent basis.
• Excellent communication and grooming standards.
• Outgoing and able to engage guests and upsell.
• Weekend and holiday availability.
• Wine experience desirable but not essential.

Responsibilities

• Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
• Manage cash drawer and accurately ring in all POS transactions at the Cashier Station in a friendly, courteous and timely manner.
• Act as liaison between Wine Club Members, Tasting Room and Wine Club Department - communicating in detail on all interactions.
• Explain how the tasting process works, ring up the guest transaction and direct guests to a tasting counter to begin their tastings.
• Greet wine club members who are picking up their wine club package and assist them with the pick-up process.
• Drive revenue growth by effectively selling wine, wine club membership and merchandise to guests.
• Maximize sales opportunities through proactive engagement and personalized recommendations to enhance guest experience.
• Achieve and exceed sales targets through energetic communication skills and product knowledge.

Skills

Customer service

Cash handling

Sales

Communication

Wine knowledge

Job description

Summary:

The Tasting Room Cashier will welcome and direct guests and wine club members into the Tasting Room in a quick and efficient manner while providing excellent service.

You will be a great fit for this position if you have a friendly, outgoing and hospitable personality and enjoy meeting and greeting folks throughout the day, in a very busy, fast-paced environment.

Compensation:

$16.90 hourly + commissions

Hours of Operation:

• Schedule depends on business needs.
• 11:00 AM - 6:00 PM

Schedule:

• Weekends + Holidays are a must.
• Days + Hours vary by business needs.

Essential Duties and Responsibilities:

• Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
• Manage cash drawer and accurately ring in all POS transactions at the Cashier Station in a friendly, courteous and timely manner.
• Act as liaison between Wine Club Members, Tasting Room and Wine Club Department - communicating in detail on all interactions.
• Explain how the tasting process works, ring up the guest transaction and direct guests to a tasting counter to begin their tastings.
• Greet wine club members who are picking up their wine club package and assist them with the pick-up process.
• Drive revenue growth by effectively selling wine, wine club membership sand merchandise to guests.
• Maximize sales opportunities through proactive engagement and personalized recommendations to enhance guest experience.
• Achieve and exceed sales targets through energetic communication skills and product knowledge.
• Cultivate lasting relationships with guests by providing exceptional service and fostering a welcoming environment.
• Contribute to the success of the Tasting Room operation by consistently delivering top-tier sales performance and customer satisfaction Performance, commission and schedule is based on sales performance.
• Stock wine and merchandise as requested by the Tasting Room Manager or Assistant Merchandising Manager.
• Help with merchandise needs and be able to assist guests with purchasing retail products.
• Thank the guest for coming and invite them to come back again.
• Assist with any other tasks as directed by your manager.

Knowledge, Skills and Abilities:

• Must be 21 and over.
• Ability and willingness to work in a standing position for long periods of time , in indoors +outdoors, during inclement weather.
• Ability and willingness to stand, walk, and bend for extended periods of time.
• Ability and willingness to lift, lower, push, carry, or pull up to 40-50 lbs. on a consistent basis.
• Ability and willingness to bend, squat, stoop, and climb stairs on a consistent basis.
• Ability to treat all associates and guests in a respectful manner.
• Exhibits integrity (honesty and truthfulness).
• Must be able to manage a cash drawer.
• Must have excellent communication skills.
• Must have exceptional grooming standards that are consistent with company guidelines.
• Must have sales ability and be able to up-sell bottles to cases.
• Must be able to work in a standing position forlong periodsof time.
• Must be outgoing and able to approach guests and initiate conversation.
• Open availability is preferred. More than 4 scheduled shifts a month is required.
• Must be available to work weekends and holidays.
• Must be able to work special events (i.e.barrel tastings, wine club pick up parties, etc.)
• Experience with wine desirable but not essential.
• Positive attitude, good conversational skills and enjoys working with the guests.
• Able to engage the guests in a clear and professional manner.
• Be willing and able to work well under pressure.
• Work in high paced work environment.
• Ability to multitask.

Company Standards:

• Understand the PonteValues, and Service Standards.
• Ensure the safety of guests and associates.
• Follow the environmental standards set by the Company
• Treat all associates and guests in a respectful manner.
• Exhibit integrity (honesty and truthfulness).
• Perform any other duties as required by your Manager .